This document provides the Troubleshooting steps to resolve the Phone Status showing "Out Of Service" on the Cisco Unified Enterprise Attendant Console (CUEAC) when the Extension Phones are not properly configured with the Cisco Unified Communications Manager (CUCM).
Newly installed Cisco Unified Enterprise Attendant Console (CUEAC) Phone status shows as "Out of Service" for almost 98% of phones in Enterprise. Phone status is working fine only for few Phones.
Detailed information specific to the mentioned issue.
Issue occurred in CUCM version
CUCM : 8.0.
Issue occurred in CUEAC version
System Version: 18.104.22.168 Administration Version: 22.214.171.124
New Installation or Working earlier ?
This issue occurred in CUEAC new installation
Manual Process, hit F12
Extenstion Phone status showing OOS (Out Of Service) normally is referred to users not associated correctly to the device.
Step1: Get the device name from CUCM.
Step2: Go to the contact in Attendant Console client, hit F12 which will pull up Contact details.
Step3: Go to Contact Number and paste the device name
Step4: Log out and log back in to the CUEAC client
Make sure you have defined the Port and CUCM End user ID configuratio so that the Cisco Unified Attendant server will allow the Cisco unified Attendant admin tool to connect to the Cisco Unified Communications Manager automatically
In WebUI under call control I dont see a way to pull up DTMF Tones after a call is established! Current software is tc7.3.18 The remote supports a DTMF keyboard but thats not too user friendly! I have cruised thru the admin guide and find nothin...
All, I am a Route/Switch/ Firewall Engineer that has inherited a 12.x Environment. I have a 3 node CUCM cluster, a 2 node Unity cluster and a 2 node CCXE cluster. I need some direction to good free training materials and information so I can get fami...
Want to shout out someone who has used Cisco Webex in an innovative way? Or maybe you've helped a teammate with Webex? We want to hear about it! Share your stories about the "new normal" for work here (https://www.techvalidate.com/registration/cisco-webe...
Does anyone have this problem? There must be a pin for self-view according to the User Guide and on-screen help, but I don't have one and I cannot find where it is configurable. Kind of a small problem, but it is important as it reminds that you are on vi...
Can a macro be built to trigger on a call connect event, and then once it exceeds a certain duration disconnect the call?These could be multisite calls, if that matters. I'm not really looking to disconnect a certain call amongst the calls, but really all...