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Cisco Unified Presence 6.0: Quick Install


Purpose: Quick Install Notes for Cisco Unified Presence Server (required for Cisco Unified Personal Communicator clients - a multi-platform SoftPhone)




Install Software

  • Find DVD. Keep hands on that original.
  • Pre-install: 
    • Complete Parameter Sheet in advance
    • Setup DNS in Advance
    • Configure CUP Server on CallManager
    • Install CUP software


Configure CallManager for Cisco Unified Presence (CUP)



Check CallManager Services


Navigation > Serviceability > Tools Control Center - (Feature|Network) Services

Services Checklist

AXL Web ServiceFeature Services
CallManagerFeature Services
TftpFeature Services
Extension MobilityFeature Services
IP Phone ServicesNetwork Services


Configure Service Parameters


Configure Service Parameter to accept Presence Group subscriptions.


  1. System > Service Parameters.
  2. Chose: Publisher & Service = Cisco CallManager
  3. Find: Clusterwide Parameters (System - Presence) section.
  4. Set: Default Inter-Presence Group Subscription = Allow Subscription
  5. Save


Configure Application


Configure an Application Server by hostname.


System > Application Server > New > Enter Hostname


Configure Phone Messenger Service



  • Create PhoneMessenger Service Account. 
    • User Mgmt > Application User > New.
    • UserID = PhoneMessenger
    • Note: This account will also be configured on the CUP server.
    • Select (controlled) Devices that will subscribe to the IP Phone Messenger Service
  • Configure Phone Service 
    • Service URL = http://<cup_server_ip_address>:8081/ippm/default?name=#DEVICENAME#<code>
    • Subscribe any phones that will be used as presence endpoints to the IPPM service.
  • License the IPPM client for Presence 
    • Go to System -> Licensing -> Capabilities Assignment.
    • Search by User ID. Select your user, and check "Enable CUPS and CUP".


Configure SIP Trunk to CUP



Confirm SIP Trunk Profile settings

System > Security Profile > SIP Trunk Security Profile > Find "Non-Secure SIP Trunk Profile


SIP Trunk Configuration


Device Security Mode Incoming Transport Outgoing Transport Accept Presence Subscription Accept Out-of_Dialog REFER Accept Unsolicited Notification Accept Replaces Header

Non Secure




Device > Trunk > Add New


New SIP Trunk Configuration


Trunk Type Device Protocol Device Name Device Pool SIP Info Destination Address Destination Port SIP Trunk Security Profile SIP Profile

SIP Trunk
Default (or other) (can this use IP?)
Non Secure SIP Trunk Profile
Standard SIP Profile


=== Configure Gateway CTI User


  • User Mgmt > Application User > Add New 
    • Create User/Password
    • Add User Groups 
      • Standard CTI Enabled
      • Standard CTI Allow Control of All Devices


Configure AXL Support (optional)


  • Add new Application User such as axl-cups01
  • Add Application User to new User Group such as "axl_access"
  • Assign role to User Group (related links) 
    • Standard AXL API Access



Configure CUP


Obtain and Upload License


Configure IP Phone Messenger Service


Presence information is presented to IP phones via HTTP/XML. The IP Phone Messenger Service (IPPM) is used to facilitate this communication. In order to post HTTP popups to the Phone for Instant Messaging, this special application user must be provisioned both on the CUP server as well as in CallManager.

  • Login to the CUP administraton page.
  • Application -> IP Phone Messenger -> Setting


Configure the application password to be the same as the PhoneMessenger User configured on CCM.


Configure the Presence Gateway



The presence server uses the presence gateways to to receive presence information.

  • Login to the CUP Admin Page
  • Go to Cisco Unified Presence -> Presence Engine -> Presence Gateways
  • Add a presence gateway of type CUCM.


Configure Presence Settings



The presence settings are used to configure global parameters that affect all presence services and applications.

  • Login to the CUP Admin Page
  • Go to Cisco Unified Presence -> Engine -> Settings
  • Check 'Enable SIP Publish on CUCM'

  • Select the correct provisioned Trunk from the Drop Down


Configure for CUP Clients



The following configurations on the CUP server are required to support CUP clients. The CUP provides services to these clients, which includes:

  1. Registrar service
  2. Storage of published state
  3. Storage of the CUPC configuration file
  4. Authentication of the client
  5. Contact list subscriptions
  6. Registrar service



Configure General Settings


CUP/ccmadmin > Application > Unified Personal Communicator -> Settings




TFTP Server: Directory Server Type:

<code>CallManager-Pub IP


    • Set the CTI Gateway Profile to Default_cti-tcp_profile_synced_000
  • Go to Application > CTI Gateway > Settings 
    • Set Application Status to On
    • Configure Application User/Password, CCM IP Address.


Setup CUPC Users


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