Does anyone have any insight on how to setup the OS X address book application to Dial with a 9 and yet not change all the address book entrys to include a 9?
Have a weird one for a user. Their chatbox for teams is zoomed in, where you can't see the scroll bar on the right side, the text is much larger than normal to the point you can't read the most recent conversation. However, when using the scro...
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A internal group that we support has a dashboard comprised of Live Data reports. One day last week the values in the dashboard went to "0" and then recovered. I suspect a network issue was involved and hasn't happened since. How would you verify this and ...
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Hello, My customer's Marketing team had previously invested in a productivity tool for their users called Xant (formerly Insidesales.com). This tool is used to help automate the pre-sales touchpoint process by enrolling leads or potential leads into ...
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What would cause an agent to go reserved after a call if there was no incoming call? We have this in a few groups that this happens to. What log files should we be looking at and what are we looking for to indicate an issue?
