Data query help.

[Neal haas]

We have a custom data report to pull data frequency from UCCX for our own reports. Is there a frequency that we can dump all data from the database into Oracle without effecting the operation of the UCCX server. So can we run our pull every hour without issue?

the Exports usually 20 minutes to run.

Thanks

[Gergely Szabo]

Hi,

the answer is kind of politically correct, but yes, "it depends". If it is but copying over data without asking the UCCX IDS to do complex calculations, then it should be alright (over one connection, please, using one thread).

If I were you, I would probably try to build in additional checking mechanisms, like taking a look at the number of calls sitting on the UCCX and if it reaches a threshold, I would skip the data copying operation and wait for a more convenient time.

G.
 

[Neal haas]

Gergely, Thanks for the help I didn't think about doing a checking mechanism. That's a great idea.

thank you!