The CUxAC range of products provide 3 differing levels of Attendant Console functionality, based on both scalability and functionality, however all share the same fundamental backbone and technology. The solutions all follow a client/server philosophy and use the Cisco TSP to communicate with CUCM and control the relevant calls. The Cisco Unified Department, Business, and Enterprise Attendant Consoles have a client attendant console application that installs on an attendant's Windows PC. It also requires an attendant console server application installed on a separate physical server than Unified CM. The attendant console application communicates with the attendant console server application, and the attendant console server application communicates with Unified CM securely through CTI and AXL over Secure Socket Layer (SSL). Multiple attendant consoles can connect to a single attendant console server. The Department, Business, and Enterprise versions of the attendant console differ in their limits to various capabilities such as the number of supported operator clients and the number of supported directory entries
Cisco Unified Business Attendant Console
Aimed at Mid Market UC users Installed and configured using a web wizard 6 consoles, 750 directory entries, max 6 queues Supported on Cisco Unified Communications Manager 4.3, 5.1. 6.0, 6.1,7.0 and 8.0 Phone directory is synchronized solely with Cisco Unified Communications Manager directory Strong telephony features designed for SMB customers Effective queuing functionality allows prioritization of calls and is easy to set up using web interface Supported solely by Cisco TAC
Cisco Unified Department Attendant Console
Aimed at team answer functions in large businesses Installed and configured using a web wizard 10 consoles (2 per department), max 5 queues (1 per department) and 750 directory entries (150 per department) Supported on Cisco Unified Communications Manager 4.3, 5.1. 6.0, 6.1, 7.0 and 8.0 Phone directory is synchronized solely with Cisco Unified Communications Manager directory Queuing functionality is simplified to ensure easy answer of calls by each attendant / team operator Telephony functionality boasts improvements over EoS Cisco Attendant Console Supported solely by Cisco TAC
Cisco Unified Enterprise Attendant Console
Targeted at Enterprise and Mid Market Unified Communications usersHighly scalable- Up to 25 consoles supportedUp to 100,000 directory entries Maximum of 50 call queues with varied configuration optionsSupported on Cisco Unified Communications Manager 6.0, 6.1, 7.0,7.1 and 8.0Increases productivityIntuitive GUI designed specifically for Attendant Console operatorsSupports presence integration with Cisco Unified Presence ServerAdded responsivenessEmergency, Night Service and Directory Search Filters supported Easier-to-administerPhone directory is synchronized solely with Cisco Unified Communications Manager directory Supported by Cisco Technical Assistance Center (TAC)
Arc Enterprise Solution Plus
Aimed at enterprise with higher call traffic Installation is a combination of wizard and manual configuration and requires Arc trained engineer Supports up to 100 console clients, & up to 100,000 directory entries Up to 5000 Busy Lamp Devices supported Optional feature: XML Whisper Page Orderable only through Cisco Supported by Arc Solutions or by Arc Certified Reseller; a support contract is required (not Cisco TAC)
Cisco Attendant Console (CAC) EOS
EoS Bulletin Issued on Oct 17, 2008: The CAC Client Plug-in was removed from UCM 7.0 UCM upgrades to 7.0 or 7.1 can continue to use the CAC Blocks new UCM 7.0 or 7.1 customers from using the CAC The CAC Server will be removed from UCM 8.0 CAC is no longer an option for upgrades or new customers in 8.0
Hi,I have just upgraded an 11.5 deployment of CUCM, IM & P and Unity Connection servers from 11.5 to 12.5.The operating system used by the virtual machines changes from Red Hat Linux to CentOS 7.I have tried to change the guest operating system on the...
If a remote destination is calling in to another desk phone on the same cluster (PBX) the caller ID from the attached directory number. If you call to another cluster it will just show "WIRELESS CALLER". I am wondering if there is any solution so all clus...
Hello...I have an issue with sound/voice outgoing and incoming call.Use 2 ISPs, the first ISP uses E1, and the other uses SIP. When trying to make an outgoing call, at first there's no problem with sound and hear what they said.But, in the middle of ...
I have an existing number of 3200 that I want to forward to a System Call Handler number of 5847. I can dial 5847 and all the prompts work with no issues. But when I add the 5847 number to the call forward of 3200, all I get the voicemail message. &n...
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have configured the queue overflow as shown below. Please correct me if I am wrong here; Every select resource step has the same timeout...