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Walkthrough Wednesdays

Drive to 9

Cisco Employee

Drive to 9 Program


  •   What is Drive to 9 Program? Watch Video..
  •   What is in it for me?
  •    Drive to 9 Support Architecture

o   PDI

o   TAC


  • How to check, I am System Ready ?

o   Upgrade Readiness Tool

o   Web Based

o   iPad Application

  • What upgrade path is best for my CUCM Setup ?

o   Simplified Upgrade Process

                          o   Jump Upgrade

  • License Migration Simplified

What is Drive to 9 Program ?

Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco Unified Communications Manager install base to 9.1 or higher.

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Simplified Upgrade Process

  • Customized Upgrade Collateral
  • Simplified License Migration
  • Readiness Assessment Tools
  • VODs

Compelling Offers and Incentives

  • Server Hardware offers
  • Licensing & Services offers
  • Video Accelerator Bundles
  • Endpoints & Application Offers

Focused Support

  • Upgrade Resource Central
  • Drive to 9 TAC and PDI help desk
  • Licensing SWAT team
  • Support Forums

What is in it for you ?

This will enable you to leverage next generation Collaboration Experiences, such as Video, BYOD, B2B , IM/Presence, and Cloud.

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Drive to 9 aims to make upgrading CUCM 9.1 easier in all aspects from sales to upgrade process to support:

  • By simplifying the upgrade process and creating a high touch licensing procedure, customers and partners will be able to upgrade easily and painlessly
  • You and Partners can take advantage of comprehensive workshops, e-learning, and training
  • Attractive discounts on the Cisco Collaboration portfolio and services are available through a simplified and enhanced Collaboration Breakaway PLUS promotion when you displace competitors or upgrade customers
  • PDI (Product Design and Implementation), TAC, and Licensing Help Desks stand ready to help with any questions every step of the upgrade process

Drive to 9 Support Structure

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We have extensive support at different Levels:

  • Product Design and Implementation Helpdesk
  • TAC with special keyword to navigate you to CUCM upgrade experts
  • Co-ordinated Support backed by BU Engineering Escalation
  • License SWAT team to handle 100% Migration Cases

    Open case using Service Request Tool, Special Sub-Tech --- > Comunication Manager Upgrade to v9 (Drive-to-9 Initiative)

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Support Aliases


All Licensing Issues

Inquiries on license policy, migration and procurement, please file a case with GLO

Technical Support

Inquiries on technical difficulties during upgrade process, please file a case with TAC

Upgrade Planning and Design

(Partners only)

Inquiries on preparations and project planning needed for upgrades, and  available support services, please file a case with PDI Help Desk

Upgrade Procedures

Inquiries on upgrade process documentation and upgrade scenarios

Readiness Assessment Tools

Inquiries on use, performance, and results interpretation for Readiness Assessment Tools (web and iPad apps)


(Unified Communications Software Subscription)

Inquiries on  Cisco Unified Communications Software Subscription(UCSS)

How to check, I am System Ready ?

Upgrade Readiness Assesment Tools

We have Web based and iPad based tools available to check the upgrade readiness of your Unified Communications Manager

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Web Based

Upgrade Readiness Assesment Tool


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iPad Application **Available on AppStore now

Know more..

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Based on the System Usage, Compatible platform will also be suggested. Ex. UCS C200, UCS B200, BE 6000

What upgrade path is best suited for my CUCM Setup ?

Simplified Upgrade Path

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    Screen Shot 2013-05-15 at 3.41.35 PM.png

How can I, upgrade with minimum downtime ?

JUMP Upgrade

We have jump upgrade available, where you can build a Communication Manager Cluster in parallel and do a Flash cut to Production

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How to get all the required Install Media for Upgrade?

You will have to use Product Upgrade Tool (PUT) for Bootable CUCM software, including “interim version (e.g. for jump mode upgrade)

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I have, everything planned, how about Licenses?

  • Licensing Migration Modification
  • License SWAT team to handle 100% Migration Cases

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                                       GLO* Global License Office

You will find this Tech-Talk video useful for planning your upgrade of CUCM 9.x

You can also download the copy of Presentation Slides.

*CUCM 9.1.2, Released

Rob Huffman
Hall of Fame Community Legend

Great info Amit! Thanks for posting this up. The new Jump upgrade looks like a real winner and should fit our path perfectly.



Cisco Employee

Thanks Rob.

I have added some more details around Support.

Also watch out for Tech-Talk and Live Webinar on Drive to 9.

We will discuss Licensing changes and Jump Upgrade in Detail.


Amit Singh

Rob Huffman
Hall of Fame Community Legend

Good stuff Amit Any info on these dates?

Cheers & thanks again!



Where can I find the "Upgrade Resource Central site" that is suppose to the be the one stop shop?

Cisco Employee


Please check out this link on

Let me know if any questions.


Amit Singh

Cisco Employee

Evening Rob,

The Tech-Talk on drive to 9 is scheduled to release this week. In Tech-Talk we talk about rediness check and upgrade method to Drive to 9.

The Live Webinar on Drive to 9, will be on 9th July, registration Link:


Amit Singh

Hi Amit,

Thanks for the great news! Right now we have a client who has to do the upgrade from version 6.1 to version 9.X.

Could you be so kind and tell us where we can download the special virtual machine or COP file specified in the JUMP Upgrade procedure? This procedure could help us a lot in the migration plan.

Many thanks in advance,


Cisco Employee

Hello Christian,

The Special CUCM 9.1.2 image will be released in the Month of July now.

In the mean time, please do a readiness check of your system,using :

1> iPad App :

2> Web tool :

You will be be suggested with a Migration Guide suited for your envirinment and what all Software is needed to complete the upgrade.

Watch out for the Live Webinar on Drive to 9 CUCM upgrade on 9th JULY.


Amit Singh


Great page Amit. It is nice to have it organized and summarized. Thanks!!

Cisco Employee

Thank you Robert.

Please, feel free to post your questions regarding Drive to 9, on Upgrade, licensing.

Ask the Expert event (Currently running)


Amit Singh


Hi Amit:

I have a question on the iPad app -  the discovery process is not finding all the endpoints - for example: I just run the tool against db with 2000 devices, and it only discovers ~20. This includes a range of IP phones, jabber tabs,csf, iphone and the like.

We had the same running in other environments as well. Are these known issues or limitations? Anyone else seeing the same?

The web tool is successful since it uses the imported reports from reporting tool.



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