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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

Emergency Responder web alerts are not received by onsite alert personnel


Core Issue

The Cisco Emergency Responder administration server service is probably not yet initialized. This system is initialized when someone logs into the Cisco Emergency Responder administration interface.


To resolve this issue, perform these steps:

  1. After you start the Cisco Emergency Responder server, make sure you log into the administration interface at least once.
  2. You can then log out of the interface. All that is required is that someone log in once, not that someone is always logged in.
  3. You only have to log in again if you restart the server or if the service gets restarted somehow on its own. For example, a power outage takes down all the computers, then the computers are restarted when the power comes up or someone unplugs the server and then plugs it in again, thus restarting the server.

For more information about resolving Cisco Emergency Responder, refer to these documents:

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