HOW Emerging Technology is Very Soon Going to Redefine Business Best Practices:
Truly seamless, one-to-one customer journey mapping has been the theoretical goal of customer service in contact center industry for quite a while now. Developments in technology are now making it increasingly realistic to provide this kind of service by utilizing technologies like Cisco’s Context Services, Salesforce’s Einstein, and IoT enabled devices like Cisco’s Jasper.
By tracking every part of a customer’s interaction with a business, and having that information at agents’ fingertips, it becomes possible not only to provide virtually perfect customer service, but also to anticipate customers’ practical needs, and even their desires. This means streamlined interactions with customers. It means that when customers need, want, or even might want further services, businesses will be able to anticipate and provide for those needs. It means that before customers even know they are ready for or interested in making purchases, businesses can make those purchase opportunities known so that customers can edify their desires and businesses can drive profits.
Hi,can you please help me, I'm trying to save a configuration I did in a SX20 from SSH (CLI), but, I don't find a command to save that change, so, if the codec restart, those changes I did, don't take any effect and I need to redo the changes.can you plea...
We currently have Jabber installed on multiple iPhones and Androids that we use for internal calling. This morning the only calls that were going through were on the Androids and those who have it on their PCs. The iPhones would only receive calls if the ...
I am attempting to configure the Agent Availability check for a given Entry Point. I have:
1. Configured the Agent Availability option on the Entry Point to 'Required'
2. Configured the Agent Availability Check Mechanism to 'Absolute'
Hello, I am facing call transfer issue over SIP trunk, we have CME connected to ISP with SIP trunk, user is not able to transfer incoming calls from SIP trunk to other extensions.Call flow -- PSTN-->SIP Trunk-->CME--&g...
Does anyone know if the 8800 series feature "mark call as spam" works on a wireless 8821?I don't think it does but if I'm wrong I could use some instructions on using the feature as I don't have an 8821 on hand.