Cisco announces the end-of-sale and end-of life dates for the for the Cisco SX20 and for the Cisco SX80. The last day to order the affected product(s) is October 29, 2019. Customers with active service contracts will continue to receive support as described in the official End of Sales Notification that can be found here.
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Hi folks, I just want to check if we can implement SIP TRUNK DIGEST Authentication in CUCM v10.5. I just followed https://community.cisco.com/t5/ip-telephony-and-phones/cucm-sip-trunk-authentication/td-p/2458988 saying its not supporte...
At the end of the shift the supervisor logs out any agent that did not log out. We are finding the Total Logged-in Time doesn't reflect the correct time. When we check the Agent State Detail Report it show the Logged In and Logged out time cor...
Hi,This skill (CCM1.Cisco_Voice.default.49534) pops up in several reports with inbound and handled calls being pegged. Does not seem to be my system default skill as the peripheral number is not the typical 0 for default, and default skill should not have...
We have a uccx requirement, When a call is transferred by an agent to any internal user (IP phone or Jabber), and if this call is not answered by the user, the call should be sent back to the agent or call-center queue, how can we achieve this, do the scr...