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Error:- CDAUI2000 An error has occurred. Contact technical support in UCCX 7.x

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Error

 

With the Cisco Communications Manager Express (CME) deployment, when you  click the VOIP Monitoring Device tab in the web based Cisco  Desktop Administrator gets error:-

 

CDAUI2000 An error has occurred. Contact technical support.

 

 

Resolution

 

Please follow the below steps in order to troubleshoot the error

 

  • Login to the Cisco CME router (through a hyper terminal or  telnet session) and enter the username and password.

 

  • Enter enable to Turn on the Privilege command.

 

  • Press the Return key.

 

  • You are prompted to authenticate your session; enter password: enable.

 

  • Press the Return key.

 

  • Enter Configure t.

 

  • Press the Return key (You enter the configuration mode  and are allowed to do the configuration changes on the CME router  through the terminal).

 

  • Execute the following commands to increase the buffer size from  4K to 64K:

 

    • ixi transport http
    • response size 64
    • no shutdown
    • request outstanding 1

 

  • Execute the write command on the CME router. This will  write the existing configuration details to the memory, network, or  terminal.

 

  • Launch the web based Cisco Desktop Administrator.

 

  • Go to: Services Configuration > Silent Monitoring and  Recording > VOIP Monitor Device.

 

  • After making the above changes, the phone devices should  be listed under VOIP Monitor Device.

 

Related Links

https://supportforums.cisco.com/message/3132417#3132417

 

 

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