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Error:- CDAUI2000 An error has occurred. Contact technical support in UCCX 7.x







With the Cisco Communications Manager Express (CME) deployment, when you  click the VOIP Monitoring Device tab in the web based Cisco  Desktop Administrator gets error:-


CDAUI2000 An error has occurred. Contact technical support.





Please follow the below steps in order to troubleshoot the error


  • Login to the Cisco CME router (through a hyper terminal or  telnet session) and enter the username and password.


  • Enter enable to Turn on the Privilege command.


  • Press the Return key.


  • You are prompted to authenticate your session; enter password: enable.


  • Press the Return key.


  • Enter Configure t.


  • Press the Return key (You enter the configuration mode  and are allowed to do the configuration changes on the CME router  through the terminal).


  • Execute the following commands to increase the buffer size from  4K to 64K:


    • ixi transport http
    • response size 64
    • no shutdown
    • request outstanding 1


  • Execute the write command on the CME router. This will  write the existing configuration details to the memory, network, or  terminal.


  • Launch the web based Cisco Desktop Administrator.


  • Go to: Services Configuration > Silent Monitoring and  Recording > VOIP Monitor Device.


  • After making the above changes, the phone devices should  be listed under VOIP Monitor Device.


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