The Cisco Customer Connection program has an upcoming online briefing that may be of interest to you. On April 25 from 8:00-9:30am PT we will be talking about the Cisco TAC Connect tool.
TAC Connect is your personal assistant that helps with basic case management tasks.
This session focuses on self-service features such as status of a case, bug, rma, connect to engineer, raise case severity, escalate a case and re-queue a case.
You will learn how to interact with the personal assistant using Webex Teams client and through a simple web browser interface to access data in a secure authorized manner.
To join this session, you'll need to be a member of the Cisco Customer Connection program. Registration is free and quick to complete. Simply go here: www.cisco.com/go/ccp, click "register" and select the Collaboration track (in addition to any other tracks you might be interested in). After you register for the program you can then sign up for this session. We look forward to "seeing" you on April 25th!
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