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Extending Your Existing Customer Care Experiences with Connected Artificial Intelligence

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One of the rising focus areas is the integration of bots and artificial intelligence with customer experience. When we talk about extending the customer experience, there are three fundamental pillars that define it. These pillars are capable, continuous, and contextual, and they are the cornerstones of what Cisco calls the Connected Digital Experience.

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Cisco Employee

Great write up rugupta !

Enthusiast

Seems like a compelling use of AI in streamlining, and probably improving service while maximizing existing environment.

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