Extending Your Existing Customer Care Experiences with Connected Artificial Intelligence

[gregsm2]

One of the rising focus areas is the integration of bots and artificial intelligence with customer experience. When we talk about extending the customer experience, there are three fundamental pillars that define it. These pillars are capable, continuous, and contextual, and they are the cornerstones of what Cisco calls the Connected Digital Experience.

[gregsm2]

Great write up rugupta !

[FocusMo7]

Seems like a compelling use of AI in streamlining, and probably improving service while maximizing existing environment.

[bankerderouenson46]

Extending your existing customer care experiences  or optimizing your Chat GPT experience with connected artificial intelligence (AI) can offer numerous benefits to your organization. Connected AI systems can enhance customer support by providing personalized and efficient assistance 24/7.  These AI-powered solutions can analyze customer inquiries, offering quick responses and solutions to common issues, freeing up human agents to focus on more complex tasks. Moreover, AI can maintain consistent and uniform communication across various channels, ensuring a seamless experience for customers whether they're interacting through chatbots, voice assistants, or other interfaces. This integration of AI into your customer care strategy can lead to increased customer satisfaction, reduced response times, and cost savings, ultimately improving overall customer loyalty and retention.

[defclark7]

Cisco's Connected Digital Experience, as coined in their research and publications, underscores the significance of a customer-centric approach that is both "capable" – ensuring that services and solutions meet customer needs effectively, "continuous" – meaning the experience remains uninterrupted and consistent, and "contextual" – understanding and responding to the customer's specific situation and preferences. You can search more about that on mc websites.

This framework, rooted in AI and bot integration, is transforming the way businesses interact with and cater to their customers, aiming to provide a level of service that is not only efficient but also personalized and deeply attuned to the customer's unique requirements [Reference: Cisco, "Connected Digital Experience: The Next Frontier in Customer Experience," 2022]. For more information watch this on insta story viewer.