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shokri.19881
Level 1
Level 1

Hello every one ,

we have a voice hunt group (pilot number = 98) with 3 DN in the List (10,11,12) , all DNs have ready Status.
the problem is when a Call come in voice Hunt group list and first Telephone is ringing (for exaple 10) , the other ipphone (11 and 12 ) could not pickup this call with Softkey <Gpickup> . they heard busy tone ever.


this is the configuration :

boot system bootflash:isr4300-universalk9.16.09.04.SPA.bin

 

voice hunt-group 1 sequential
final 90
list 10,11,12
timeout 30
pilot 98
name Zentrale

Die Phoneconfig:
voice register pool 1
busy-trigger-per-button 1
id mac 7001.B5DA.XXXX
type 8851 addon 1 BEKEM
number 1 dn 1
template 1
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Zentrale
speed-dial 2 21 label "Christoph"

!

 

voice register pool 41
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 2
number 2 dn 41
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
!

voice register pool 42
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 3
number 2 dn 42
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Neu Pool 2

!

DN`s:
voice register dn 1
number 10
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi
!
voice register dn 2
number 11
allow watch
pickup-call any-group
pickup-group 1
no-reg
!
voice register dn 3
number 12
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi

!

telephony-service
max-ephones 1
max-dn 1
ip source-address 192.168.10.1 port 2000
service phone webAccess 0
service phone simplifiedNewCall 0
service phone ehookEnable 1
service directed-pickup gpickup

 

 

 

has any one Idea?

Comments
Amine Nouasri
Level 3
Level 3

Since they are in the same group, these users should use PickUp softkey instead of GpPickUp  as they are in the same group.

shokri.19881
Level 1
Level 1

Thank you Amine for your Answer but I don`t understand ,we have Softkey as GPickup ( basiclly we have Softkey as Direck Pickup and Gpickup (when two phone are in same group , we can push <Gpickup> softkey and * to answer that call or push <pickup> und DN Number. isn`t it?) , so i can say here we have just Gpickup softkey.

Amine Nouasri
Level 3
Level 3

Did this ever worked before? Your extensions are configured in a sequential Hunt Group. Not sure if this would cause an issue with the Pickup feature.

Also, you should move your question to the discussion section in order to get a better visibility.

shokri.19881
Level 1
Level 1

@Amine Thanks for your ad,
no, it didn`t.
I tried with other option too, (Long , peek ) ,same answer.

Amine Nouasri
Level 3
Level 3

You can check if the pickup feature works when you call an extension directly and not the hunt group.

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