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Gpickup Problem in voice Hunt-group (CME)

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Hello every one ,

we have a voice hunt group (pilot number = 98) with 3 DN in the List (10,11,12) , all DNs have ready Status.
the problem is when a Call come in voice Hunt group list and first Telephone is ringing (for exaple 10) , the other ipphone (11 and 12 ) could not pickup this call with Softkey <Gpickup> . they heard busy tone ever.


this is the configuration :

boot system bootflash:isr4300-universalk9.16.09.04.SPA.bin

 

voice hunt-group 1 sequential
final 90
list 10,11,12
timeout 30
pilot 98
name Zentrale

Die Phoneconfig:
voice register pool 1
busy-trigger-per-button 1
id mac 7001.B5DA.XXXX
type 8851 addon 1 BEKEM
number 1 dn 1
template 1
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Zentrale
speed-dial 2 21 label "Christoph"

!

 

voice register pool 41
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 2
number 2 dn 41
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
!

voice register pool 42
busy-trigger-per-button 1
id mac 7C21.0D97.XXXX
type 7821
number 1 dn 3
number 2 dn 42
cor incoming INTERNATIONAL-CSS default
presence call-list
dtmf-relay rtp-nte
voice-class codec 10
description Neu Pool 2

!

DN`s:
voice register dn 1
number 10
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi
!
voice register dn 2
number 11
allow watch
pickup-call any-group
pickup-group 1
no-reg
!
voice register dn 3
number 12
allow watch
pickup-call any-group
pickup-group 1
no-reg
mwi

!

telephony-service
max-ephones 1
max-dn 1
ip source-address 192.168.10.1 port 2000
service phone webAccess 0
service phone simplifiedNewCall 0
service phone ehookEnable 1
service directed-pickup gpickup

 

 

 

has any one Idea?

Comments
Participant

Since they are in the same group, these users should use PickUp softkey instead of GpPickUp  as they are in the same group.

Beginner

Thank you Amine for your Answer but I don`t understand ,we have Softkey as GPickup ( basiclly we have Softkey as Direck Pickup and Gpickup (when two phone are in same group , we can push <Gpickup> softkey and * to answer that call or push <pickup> und DN Number. isn`t it?) , so i can say here we have just Gpickup softkey.

Participant

Did this ever worked before? Your extensions are configured in a sequential Hunt Group. Not sure if this would cause an issue with the Pickup feature.

Also, you should move your question to the discussion section in order to get a better visibility.

Beginner

@Amine Thanks for your ad,
no, it didn`t.
I tried with other option too, (Long , peek ) ,same answer.

Participant

You can check if the pickup feature works when you call an extension directly and not the hunt group.