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How to associate more than one CME extension to a CUE voice mailbox

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Core Issue

Unable to associate more than one CME extension to a CUE voice mailbox

Resolution

It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco CallManager Express (CME) extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.

If multiple numbers sharing a single mailbox are desired, the creation of a General Delivery Mailbox (GDM) could be necessary, in order to Call Forward all of the extensions to this single mailbox.

Refer to Transfer a Caller Directly into a Unity Express Mailbox for configuration guidelines.

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