So I want to organize my xml files in UCCX so that I can call parent data or sibling/peer data from the child of the parent. This makes it much easier to format xml files so that they easier to read and also more useful.
Say you know the number and need to get the name of the queue. I've seen a couple very convoluted ways to do this by looping through the xml file many times. There is an easier way. Say you are calling the bacon queue by dialing extension 5678. How can you get bacon? Check it out:
This returns "bacon" because ../ gets the parent. As you may see, this makes XML files much, much easier and valuable.
So of course let's make this a little more useful and make a String variable, DNIS, and assign it the value 5678. Watch out for the single and double quotes. The script editor uses a horrific font which makes it very very hard to see what is actually typed in.
Hi,We are running UCCX version 11.6, when we generate any historical report, and if we open the chart we can see seconds as the time frame, can we change this to minutes, please see the screenshot below.
Hi Everyone, We have quite a few customer-facing scripts that need to be modified during holidays and for other reasons. The problem I am running into is that we tend to let's say: 1. Close the queue at an earlier time but we forget to remove the cha...
Hi, I looking for values on Latency and Jitter vales for Agent using Call Manager, Jabber and Finesse over a WAN (HCS-CC or UCCE v10.5). Before these agents start to experience issues. Is there information like this available?
Hello everyone,how do you free up directory numbers in CUCM? What I mean when someone leaves the company, how can I make this DN available to someone else?are DNs associated to devices or users? we are not using extension mobility.Thanks!