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How to change a user MDN and NAI in SA 2.0

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Core Issue

A user wants to change their Network Access Identifier (NAI) and Mobile Directory Number (MDN), but keep all personal and company groups records.

For example:

User 1
908xxx@cisco.com (NAI)
9085559999 (MDN)

is changed or re-provisioned to:

User 1
406xxx@cisco.com
4065559999

Resolution

To change the NAI and MDN for a specific user, perform these steps in the exact order they are presented:

  • Swap the old NAI with the new NAI.

  • Update the old MDN with the default_MDN_NAI (the new NAI).

  • Update the new NAI with the new hash password.

  • Swap the old MDN with the new MDN.

  • Update the new NAI with the default_MDN_NAI (the new MDN).

Note: All together, there are five P interface transactions from the provisioning system that must take place.

Problem Type

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Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Voice Applications

Call Session Control Platform (CSCP)

Call Session Control Platform Products

Data Gateway (DGW)

Master Provisioning Data Store (MPDS)

TimesTen Data Authority Server (TTDAS)

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