How to change the administrator password on Cisco CallManager, Cisco Unity, IVR and ICM

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Refer to these documents for information on the passwords and how to change them:

• Change Passwords in Cisco CallManager and Cisco Unity Configuration Example
  
  
• Change the Local Administrator Password on IP IVR Server
  
  
• Cisco CallManager: Detecting and Solving SQLSvc Password Problems
  
  

With regard to Intelligent Contact Management (ICM), there are user passwords and administrator passwords that have different permissions on the servers.

These documents explain the differences between them and how to set them:

• Security Best Practices for Cisco Intelligent Contact Manager Software Release 6.0(0)
• Cisco Intelligent Contact Management  Windows 2000 planning
     

Make sure that dial access into the system is still available if the adminstrator password is changed. 

These passwords are different than the node managed ICM user IDs that are created during setup. The policy that is applied to the administrator and user passwords do not affect the node managed ICM users. Refer to Cisco ICM Software Installation Guide for the steps involved in the setup of the Administrative Workstation (AW) and components.