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49730
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35
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Comments
Reena Mundary
Level 1
Level 1

finesse logs can be directly collected from web as the below URL:

http://<FinesseServerIP>/finesse/logs/

 

Collecting finesse logs using SFTP:

How to configure SFTP Server:

  1. Click SFTP from left hand panel.
  2. Add the Server IP
  3. Port is 22
  4. Browser and select the SFTP root directory.

 

  1. Click on User from Left panel
  2. Specify the login name
  3. Select “Password stored as SHA1 hash” in Authorization box
  4. Give password
  5. Confirm the password
  6. Click Apply

  1. Click virtual directory
  2. Mention the folder name and the path to that folder
  3. Click Add and select the real path.
  4. Apply and save

  1. Check the status it should be up and running

 

 

  1. In Finesse Server, log in using CLI access.
  2. Issue the command to collect the desktop logs for X number of daye (example X=1 )

“file get activelog desktop recurs reltime days x”

  1. Give information of SFTP server/port/userID and password
  2. Type y when it ask to proceed
  3. Download directory , mention “/”

 

Comments
Yufang Zhou
Cisco Employee
Cisco Employee

The Finesse log collection through URL seems be no longer working or available ?

hi 

Jon Shay
Level 1
Level 1

I just used this method using . (dot) for the remote directory. Running Finesse 10.5.x

Denis
Level 1
Level 1

Just use ./ as a download directory

Hi Denis,

Even ./ is not working with me. I am using finesse 10.0.1

Denis
Level 1
Level 1

Hi Sheraz,

I would check first that you actually can login via sftp to the designated server and the home folder of that particular user. And that user has rights to create files.

regards

hostasaurus
Level 1
Level 1

Just FYI, on my contact center instance, I needed to use the Finesse port (8445 in my case), in that URL to get to /finesse/logs/, if I just hit the contact center server itself, I'd get a not found.

sandeepmali007
Level 1
Level 1

How to collect logs from user PC for finesse user

How to login finesse server

How to collect logs from finesse server

use below link

https://supportforums.cisco.com/discussion/13212531/finesse-logs-user-and-server  

Brian Konig
Level 1
Level 1

how do I go about collecting these logs from UCCX/Finesse?

CCP chat gateway services 

CCP XMPP services 

CCP runtime services 

CCP Public REST API 

CCP REST API 

CCP Datastore services 

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