How to collect logs for the Cisco Unified Personal Communicator

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edited on: ‎03-12-2019 ‎09:26 AM

Setting the Traces on the Client to detailed.

1:Please log in to the CUPC client go to Help> Enable Detailed Logging.

Create problem Report.png

2: Recreate the Problem.

Creating the Problem report

3: Go to Help > Create Problem Report.

Create problem Report.png

4:Now a Window will pop up with the License Agreement. Please accept the Agreement.

Terms and conditions.png

5: Please click Next and fill in the Collect information section.

problem Description.png

6:Please Click Next. Problem Report Tool process collect all the files need and finally comes up with a finish window.

7:Click Finish.

8:File with name CUPC_<version>_<userid>_<timesamp>.zip on the desktop.

Tracezip file on the Desktop.png

Please send the file to the TAC.

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