For Cisco CallManager Express 3.2.1 and later, basic automatic call distribution (B-ACD) and auto-attendant (AA) service is available in order to provide this functionality:
Automatic answer of outside calls with greetings and menus that allow callers to choose the appropriate department or to dial known extensions
Managed call queues for hunt groups that route calls for different menu options
Tools to obtain call statistics
Call coverage features are used in order to ensure that all inbound calls to Cisco Unified CallManager Express are answered by someone, regardless of whether the called number is busy or does not answer.
Some single-dialed-number call-coverage features, such as hunt groups, can send inbound calls that dialed a single directory number to a pool of phone agents. Other features increase the chance that a call is answered, because they give it another chance for a connection if the dialed number is not available.
Multiple-dialed-number call-coverage features provide different ways for one person to answer inbound calls to multiple numbers.
One particular agent not able to get into ready state.It will give error as below:"Operation errorThe Operation timed out or failed. Please try again or contact the administrator"if tried to click logout button it will be shown in the dropdown as below:"U...
Dear, I bought this used device and already managed to update its firmware to SIP, it's with version SIP70.9-2-1S, and it's working perfectly with Asterisk. I need to configure the softkeys to make the device as simple as possible, since it will...
Dear, I bought this used device and already managed to update its firmware to SIP, it's with version SIP70.9-2-1S, and it's working perfectly with Asterisk. I would like to access the device via SSH. I've already done the configuration in SEPMAC...
Dear, I bought this used device and already managed to update its firmware to SIP, it's with version SIP70.9-2-1S, and it's working perfectly with Asterisk. Now I would like to configure his interface for Brazilian Portuguese. All material I fin...
Hello , I am using a ISR4451 with an NIM-4E/M card. The router is configured with a 4 wire, type 5 voice trunk between an E/M port on the NIM and another router's E/M port elsewhere. The trunk is connected and is working properly. On older...