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How to - Configure Call Park on MPP and Broadworks?

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Configure Call Park on Broadworks

  1. Login to you Broadworks platform
  2. Navigate to Resources --> Assign Group Services
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  3. Add “Call Park” to Assigned Services
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Configure Call Park on MPP

  1. Login to http://IP_ADDRESS_PHONE/admin/advanced
  2. Navigate to Voice --> Phone --> Supplementary Services
  3. Enable Call Park Service (the default value is “Yes”)
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  4. Configure Call Park feature access code
    1. Navigate to Voice à Regional --> Vertical Service Activation Codes
    2. Input the Activation Codes for Call Park and Call Unpark
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When configuring call park, the Call Park Code and the Call Unpark Code must match the Feature Access Code configured on the server.

You can also configure the above setting using the below xml parameters:

<Call_Park_Code ua="rw">*68</Call_Park_Code>

<Call_Unpark_Code ua="rw">*88</Call_Unpark_Code>

<Call_Park_Serv ua="na">Yes</Call_Park_Serv>

 

Add Call Park to a Programmable Line Key and Key Expansion Module Line Key

In addition to using the service activation codes and softkey, you can also add a Call Park to a Programmable Line Key or Expansion Module Line Key.

Programmable Line Key

  1. Login to http://IP_ADDRESS_PHONE/admin/advanced
  2. Navigate to Voice --> Phone
  3. Chose which Line Key you would like to use (Line Key 2,3,4 etc.. )
  4. Under Extension, set it to “Disabled”
  5. Specify the Extended Function using the following format:
    1. fnc=prk;sub=$USER@$PROXY;nme=CallPark-Slot1
      1. ie: fnc=prk;sub=1002010@sipurash22.com;nme=CallPark-Slot1

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Key Expansion Module Line Key

  1. Login to http://IP_ADDRESS_PHONE/admin/advanced
  2. Navigate to Voice --> Att Console --> Unit 1
  3. Chose which Unit 1 key you would like to use
  4. Enter the function string using the following format:
    1. fnc=prk;sub=$USER@$PROXY;nme=CallPark-Slot1
      1. ie: fnc=prk;sub=1002010@sipurash22.com;nme=CallPark-Slot1

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