Echo takes a number of forms. Who hears the echo and what device is at the other end are important characteristics. A talker hearing his own voice echoed is known as talker echo and is uncommon. A listener hearing the speakers voice echoed is the usual case. The echo can be minimally delayed with some loss, being perceived as Tunnel voice or more seriously delayed with little, being perceived as a second discrete signal or echo.
Echos are found in the analog tail circuit, not in the gateway. The gateway has an echo canceler that can attenuate manageable echos, but gateways cannot affect the root causes of the echo problems. An echo on a gateway can be fixed in three ways:
Ensure that the echo canceler is enabled with maximum coverage.
Match output impedances and levels with the analog telecom equipment attached to the gateway analog voice ports.
Provision the network in compliance with a fixed loss plan for IP voice gateways.
For more information, refer to Echo Analysis for Voice over IP. Also refer to numerous TAC CC solutions that can be found by searching on echo in TAC Case Collection.
We just finished upgrading our UCCX 11.5 to UCCX 12.5 and are about to register with our Software Manager satellite server. Is there any impact to phones, agents, Finesse, etc. during the moments where the registration is taking place?
I am trying to integrate our Asterisk PBX setup with CUCM where,1. CUCM will be connected with the PSTN network2. Asterisk will be handling IVR and voicemail with inbound SIP trunk from CUCM3. For transfer of the call to an agent, the outbound SIP trunk f...
Hello, please help me, I have the following problem, we have the finesse platform for answering calls in a call center, a remote destination was configured to divert calls to the agents' cell phones, this works correctly, that is, a client calls, transfer...
I'm fairly certain that the best way for me to get the reporting data I want is with a client such as Squirrel to directly query Informix. I also want to use the uccxHRuser account in order to have access to configuration tables. I've looked extensively a...
I am hoping this is an easy fix. We have a small call center running UCCX 12.0. We have several scheduled reports that run daily and weekly from the CUIC. Everything has been running fine until this weekend. Now the reports run and...