cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays

How to find more information about Unity error messages in the event log

2919
Views
0
Helpful
0
Comments

Core Issue

The issue is when you get an application event log like this and you want to know what error = 0x8007042c means:

Event Type:     Error
Event Source:   CiscoUnity_CsServices
Event Category: Run
Event ID:       1072
Date:           11/8/2004
Time:           12:42:39 PM
User:           N/A
Computer:      
Description:
AvCsGateway: Failed to open service AvDSEx55 (error = 0x8007042c). 
Check service status
using Service Control Manager.

For more information, click: http://www.CiscoUnitySupport.com/find.php.

Resolution

To find more information about Cisco Unity error messages in the event log, perform these steps:

  1. Take the error 0x8007042c and only use the last four characters. In this case, the last four characters would be 042c.
  2. Convert hex 042c to a decimal, which yields 1068.

    Note: If you need assistance converting a hex to a decimal, tools are available on the Internet or in Windows calculator.

    To use Windows calculator to convert the number, perform these steps:

    1. Go to Start > Run > Calc.
    2. Go to View > Scientific.
    3. Click the hex radio button, put in the hex number and then click the decimal radio button.
  3. From a Windows machine command prompt on your Cisco Unity server, type net helpmsg 1068. Alternatively, you can enter 1068 at the Cisco Unity Error Message Finder.

    This is an example:

    C:\>net helpmsg 1068

    The dependency service or group failed to start.

    Now you know that AvDSEx55 did not start because of a dependency failure.

Content for Community-Ad