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How to – Generate a Problem Report Tool (PRT) file on a MPP Device?

Geovani
Cisco Employee
Cisco Employee

‎11-19-2019 04:07 AM - edited ‎11-17-2022 07:35 AM

  1. Login to http:// IP_ADDRESS_PHONE/admin/advanced/
  2. Navigate to Info --> Debug Info --> Generate PRT
    1.png
  3. Select the Problem Description (if not sure, select “Other”)
    2.png
  4. Download the PRT file
    3.png

 

PRT File Structure: 

Untitled.png

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