Resolution
If the subscriber is deleted from the Active Directory, complete these steps in order to remove that subscriber from the Cisco Unity:
- Choose Tool Depot in the Cisco Unity, and use the Global Subscriber Manager (GSM) tool.
- In the GSM, expand the server on the left side, and locate the user on the right side.
- Right-click the user, and click delete subscriber.
Refer to Cisco Unity Tools for more information on this and other tools.