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How to reset passwords on CUCM 10.5.2

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To perform the password reset process, you must be connected to the system through the system console, that is, you must have a keyboard and monitor connected to the server. You cannot reset a password when connected to the system through a secure shell session.


Note:

  • The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.
  •  You must reset each node in a cluster after you change its security password. Failure to reboot the nodes causes system service problems and problems with the Cisco Unified Communications Manager Administration windows on the subscriber nodes
  • During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.
  • The password must contain between 6 and 31 characters, and the system checks for strength.

 [toc:faq]

1.1  OS Password

1.1.1  From the CLI


Note:

You will need to know the previous password

You can change the password only for the administrator account that you logged in to.

 


  1. From the CLI, command mode administrator:

        admin> set password user admin

  1. Enter previous and new password as requested.
  2. After the system verifies the strength of the new password, the password gets reset.

 

1.1.2  From Cisco Unified Communications Operating System Administration

  1. Log in to the system with the following username and password:
    1.  Username: pwrecovery
    2.  Password: pwreset

The Welcome to platform password reset window displays.

  1. Press any key to continue.
  2. If you have a CD or DVD in the disk drive, remove it now.
  3. Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

  1. Insert a valid CD or DVD into the disk drive.

Note

For this test, you must use a data CD, not a music CD.

The system tests to ensure that you have inserted the disk.

  1. After the system verifies that you have inserted the disk, choose the following option:
    1.  Enter a to reset the administrator password.
  2. Enter the new password and reenter to confirm.
  3. After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

 

1.2  Security Password

Note:

Cisco recommends that you restart each server after the password is changed on that server.

Failure to reboot the servers (nodes) causes system service problems and problems with the Cisco Collaboration Communication OS (C3OS) Administration windows on the subscriber servers

1.2.1  From the CLI

  1. From the CLI, command mode administrator:

 admin> set password user security

  1. Enter previous and new password as requested.
  2. After the system verifies the strength of the new password, the password gets reset
  3. Reset the cluster in the following manner:
    1.  Change the security password on the publisher server (first node) and then reboot the server (node).
    2.  Change the security password on all the subsequent servers and nodes to the same password that you created on the first node and restart subsequent nodes, including application servers, to propagate the password change.

1.2.2  From Cisco Unified Communications Operating System Administration

  1. From the CLI, command mode admin:

admin> utils os secure permissive
2.   Log in to the system with the following username and password:

a) Username: pwrecovery
b) Password: pwreset

The Welcome to platform password reset window displays.

  1. Press any key to continue.
  2. If you have a CD or DVD in the disk drive, remove it now.
  3. Press any key to continue.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

  1. Insert a valid CD or DVD into the disk drive.

Note

For this test, you must use a data CD, not a music CD.

The system tests to ensure that you have inserted the disk.

  1. After the system verifies that you have inserted the disk, choose the following option:
  2. b) Enter s to reset the security password.
  3. Enter the new password and reenter to confirm.
  4. After the system verifies the strength of the new password, the password gets reset.
  5. Reboot the node.

 

1.3  Administrator Password

1.3.1  From the CLI

  1. From the CLI, command mode administrator:

 admin> utils reset_application_ui_administrator_password               

  1. Set new password and reenter to confirm.
  2. After the system verifies the strength of the new password, the password gets reset.