This document covers the procedure on how to restrict users from dialing International and long distance numbers in Cisco Unified Communications Manager 9.x. Some Organizations, Colleges and residents restricts users dialing International and long distance numbers and to achieve that you can use Forced Authorization Code (FAC) in Cisco Unified Communications Manager.
Perform the following procedure to configure Forced Authorization Code (FAC).
All configurations and testings were performed in CUCM 9.x.
Let's assume we have 3 users in a company with different level of access to the PSTN dialing,
Level 1 - users will have access to 911 and local dialing
Level 2 - users will have access to 911, local, long distance dialing
Level 3 - users will have access to 911, local, long distance and international dialing
You need to create users with authorization code and authorization level 1/2/3
1. Log in Cisco Unified Communications Administration Page
Go to Cisco Unified CM > CallRouting > Forced Authorization Code
Create users along with the respective authorization code using "Add New Button"
2. Configure : Forced Authorization Code Information
Authorization code Name - Chip Nelson
Authorization code - 123456
Authorization Level - 3
Click -> Save and Now create 2 more users with different level of authorization following the same procedure
Here's the list of users with different authorization level
3. Configure the Route Patterns
Go to Cisco Unified CM > CallRouting > Route/Hunt > Route Pattern
Configure the following Route Pattern for International code Dialing and implement the Forced Authorization Code
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