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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

How to take a screen shot from a Cisco IP Phone

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Procedure

Models:

"Third Gen":     7941, 7942, 7961, 7962, 7945, 7965, 7970, 7975

"Fourth Gen":   8941, 8945, 8961, 9951, 9971

  1. Navigate to User Manager -> End User, locate an end user to associate to the phone.
  2. Associate the IP Phone with the end user. Multiple phones can be associated to a single end user.
    ScreenHunter_08 Jul. 06 05.59.jpg
  3. Navigate to Device->Phone, locate the desired phone, and record it's IP address.
  4. Navigate to System->Enterprise Parameters and verify that the "URL Authentication" is pointing to an accessible CUCM server.  If the URL uses a hostname or FQDN, ensure that is resolveable by the phone.   Change the URL to using an IP address as needed.
  5. Open a W: http://<IPPHONE-ADDRESS>/CGI/Screenshot Ex: ( http://192.168.1.1/CGI/Screenshot )
  6. Enter the End User username and password to which the phone is associated.

Models 7960 / 7940

  1. Go through previous step, but this time at step 5 an XML output will be returned, similar to:
    <CiscoIPPhoneImage>
    <LocationX>-1</LocationX>
    <LocationY>-1</LocationY>
    <Height>100</Height>
    <Width>160</Width>
    <Depth>2</Depth>
    \u2212
    <Data>
    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
    </Data>
    </CiscoIPPhoneImage>
  2. Save the resulting page or Copy this output to a text file without extension, for example "7960xml"
  3. Double check that  there is no hyphen before the first tag <CiscoIPPhoneImage>
  4. Save to the local disk
  5. Download the IP Phone SDK from: http://developer.cisco.com (search for "phone sdk" and then find the "7.1(2)  IP Phone Services SDK" link
  6. Under the ZIP file there is a Tools file. Under it there is a Cip2GIF.exe, extract it to local disk.
  7. Launch a command prompt (ex: Start->Run->cmd.exe)
  8. Execute this command: <Cip2Gif.exe 7960xml 7960.gif>, where 7960xml is the file with the XML content from step 1, and 7960.gif is the name of the desired output file. The output will be something like:
    C:\>Cip2Gif.exe 7960 7960.gif

    Converting Cisco Image File 7960xml to GIF 7960.gif
    Image is 160 x 100 with pixel size of 2 bits.
    Done!

    C:\>
  9. A file named 7960.gif will be created in C:\ folder

Troubleshooting

If the following error message is encountered, there has likely been a typo in the username and password. Try it again:

<CiscoIPPhoneError Number="4"/>


The following error will be presented if the URL Authentication under System->Enterprise Parameters cannot be reach from the phone:

<CiscoIPPhoneError Number="0"/>

Perhaps try specifying an IP address instead of hostname in the URL

Notes
This tutorial does not apply for 7985 Tandberg phones.

The following screenshots are from various phone models:

7960

7960.gif

7945

7945

7962

7962

8961

wonka.JPG

Thanks to Robert Thomas for the collaboration on this one..

Comments
Beginner

Good stuff, I have run into an issue that I am wondering if anyone else has seen. I am getting the <CiscoIPPhoneError Number="4"/> error however I have several clusters in my environment all LDAP integrated and I have tested with phones on 2 different clusters. Everything works on one but I get the error on the other. I am using the same user account so I am as sure as I can be that my user/pass are correct. I have verified that the Enterprise Parameters are set correctly and we are running CUCM version 11.0.1.20000-2.

Thanks in advance

Beginner

Great guide thanks!

Does anyone know if it is possible to screen grab from a connected KEM unit?

Beginner

I experienced the following error error and was able to resove.

<CiscoIPPhoneError Number="4"/>

The trick for me is that the URL is CASE sensitive.  

The following URL was successful:

<IP address>CGI/Screenshot

 The following URL failed:

<IP address>CGI/screenshot

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