In a centralized Cisco Unity Server with multiple locations, when a caller on the remote site wants to go to the operator after a voice message is left for a subscriber with the use of the 0 button, the call goes to the incorrect destination which is the operator at the main site instead of to the local operator
This occures in a network where Cisco Unity is located in a centralized location and there are subscribers at various other remote sites. When you call up an extension of the remote site and leave the message for a subscriber, if you want to talk to an operator at that remote site, you choose 0 but this sends the call to the operator at the main site. Same way all the calls from all the sites comes to the operator at the main site.
It can possibly be inconvenient for the operator at the main site.
In order to resolve this issue, complete these steps:
Create a call handler calloperator.
Record the dial 0 to operator in the caller input.
From the dropdown menu, choose attempt transfer for and choose OK.
Change the call transfer link under transfer incoming calls to Yes. Ring a subscriber at this extension and specify a local site operator extension there. Refer to Call Transfers for more information on Call Transfers issues.
Presently Cisco IP phones forward the calls to Employees mobile numbers due to WFH While receiving the calls on the mobile .The number displaying is employees DID number on there mobile ,not showing calling number . is there anyway to disp...
Hello Community,i´ve got a problem with above mentioned network service, everytime I try to start the service it goes to "starting" and than to "not running". I´ve tryed restarting every other related Service for CDR, hopefully it would effect the one but...
Good morning. I placed a cisco phone in a site connected throuh openvpn to a pbx. It fail to place a call. line tone remain mute after few seconds tone is busy. The phone receive call from the other site but the call do not store in recent list. A cisco&n...
Running informacast on a VM that is now reporting 100% disk usage. Some paging zones are still working but unable to get to the administration portal. Is there a way to clear logs from the CLI to access the menu to delete all CDR data if that'...