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In Cisco CallManager 4.0(2)aSR1 on a Directory Number in which call forward options are not set, the user receives a reorder tone when dialing the MWI on/off number

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Core Issue

The user receives this error message in the Cisco CallManager traces:

12/13/2004 19:11:57.822 CCM

Resolution

This issue is tracked in Cisco bug ID CSCeg54958.

For a workaround configure a call forward option on that Directory Number (DN).

If you configure any of the call forward options for that DN (whether by checking the voice mail checkbox or entering a DN), you can then call the Message Waiting Indication (MWI) on/off numbers. The lamp is lit or unlit.

For more information, refer to Configuring Directory Numbers.

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