Core Issue
In the attempt to change the Applicaton in the trigger information section of the Java Telephony Application Programming Interface (JTAPI) Triggers, this error message appears:
Java.lang.interruptedException: User (DBU) attempted to acquire mutex lock for the purpose of (Cluster Mutex acquitted by JTAPI trigger - Update) but could not acquire lock within (3000) millisecond. Please try after few minutes.
This error is a known defect when a lock entry is missed in the Lightweight Directory Access Protocol (LDAP).
Resolution
This defect is documented in Cisco bug ID CSCsd13553. In order to resolve this issue, complete this workaround:
- Check the mutex lock entries in the DCD LDAP, CCN Apps > clusters > [profile] > Locks > Locks.00000.
- Check that the Lock entries were named like this:
lockApplicant?empty
lockOwner?empty
lockUsage?empty,
lockUserInfo?empty
lockUserTimestamp?empty
(ignore lockExpiration) - Confirm values of those five entries set to x.
How to add:
Add lockApplicant entry with these instructions:
- Right-click on the Locks.xxxxxxx, and choose New > ciscoCCNocConfigInfoCES.
- Enter the name as lockApplicant?empty and choose Enter.
- In the next window, choose Add and in the Enter String value box, enter x. Choose Ok.
- Then choose OK on the previous window.