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In CRS 3.5, after the user updates a Network Interface Card (NIC) driver, the Cisco Supervisor Desktop and Cisco Agent Desktop Silent Monitoring and Recording features do not work

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Core Issue

This problem can occur if you have updated a NIC driver on a server on which you checked the VoIP Monitor Server check box during the installation of Cisco Customer Service Application (CRA).

Resolution

Reinstall CRA. Make sure to check the VoIP Monitor Server check box in the Component Distribution pane.

For more details about resolving Cisco CRA/Customer Response Solutions (CRS) issues, refer to these documents:

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