The CRA Engine does not run, or the Java Telephony Application Programming Interface (JTAPI) user configured in Cisco CallManager has no more unassigned route points that are configured as associated devices.
From the CRA Administration web page, choose System > Engine, and click the Engine Status hyperlink. Make sure that the CRA Engine is running. In Cisco CallManager, add more Computer Telephony Integration (CTI) route points as associated devices to the JTAPI user.For more details about resolving Cisco Customer Response Application (CRA)/Customer Response Solutions (CRS) issues, refer to these documents:
I'd like to figure out if it's possible to get CER to acknowledge the existence of a VG320 as an analog phone. In our environment we have alarms and dialers that rely on analog lines provided by gateways that call 911. The problem is that because all emer...
From CSR compatibility matrix I do not see ATA 186 since version 10.5, but I understand is supported on ver 10,x 11.1 & 12.0.My question is ATA 186 is supported on CUCM ver 12.5?If so, do you have a link to validate it? Thanks in advancedEnrique
I have a UCCE v12.5 environment and am looking at the Call_Type_Interval table (CTI) trying to understand some of the fields that customer is reporting on.A question was raised as to why the "CallsOfferred" field doesn't match (or is lower) than the "Rout...