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In CUE, the caller is unable to leave a voice mail message and gets transferred to Auto Attendant. The user receives a message that the recipient mailbox is full

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Resolution

If a mailbox has available space, a new caller's message is limited to  the minimum of:

  • The space available in the mailbox
  • The maximum inbound message limit of the mailbox

If a caller's message exceeds this limit, these are the possible outcomes:

  • The system indicates the caller has exceeded the limit.
  • It gives a choice to re-record the messages or send it as is.

If the caller hangs up, the message is delivered, provided there is enough space in the    mailbox. If the caller terminates the recording by pressing the # key and sends the message,    the caller receives a confirmation of delivery.

For more information on Cisco Unity Express (CUE) voice mail storage limits, refer    to the Greeting Limits section of Unity Express Voicemail Storage Limits.