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In the Cisco CallManager 4.x, after a few IP Phones are deleted with a custom input file, the BAT starts to randomly delete IP Phones


Core Issue

After a few IP Phones are deleted with the Bulk Administration Tool with a custom Input file with DeviceName, the BAT starts to randomly delete IP Phones. All types of phones are affected, which includes IP Communicator and ATA. The only way to stop the deletions is to reboot the Cisco CallManager Publisher server.


This issue occurs when the option to Delete all the phones is pressed without a CSV file specification added to the query in the BAT under Configure > Phones > Delete Phones > Use a custom file.

This is also specified in the warning at the bottom of the window:

If you don't specify a template then deletes all the phones. If you do not specify a query, the operation applies to all phones.Note: Save Custom files at C:\BATFiles\Phones\Query\Delete\ on the publisher.

Refer to the Deleting Phones section of Bulk Administration Tool User Guide.

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

CallManager Versions

CallManager 4.x

Voice Applications

Bulk Administration Tool (BAT)

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