In the Cisco CallManager 4.x cluster, when a new phone is registered, it is registered to the Subscriber server not to the Publisher server. There are no effects on the functionality of the phones.
The registration of the IP Phones depends on the order in which the Cisco CallManagers are listed in the Cisco CallManager Admin page > System > Cisco CallManager Group. IP Phones are registered to the Cisco CallManager highest in the group. Also, for phones to failover, there needs to be IP Address in the System > Servers or else DNS needs to be configured.
Hello, how could I select an specific Call Variable Layout on Cisco Finesse where I only need Call Variable 1 to be displayed, and I can see all Call Variables from Default Layout. Regards,Juan Carlos Arias
We have a newly deployed 12K UCCE 12.5 that has a primary CUIC publisher with 5 subscribers. When we run Historical reports from the pub, they show reports properly. When we log in to any of the subscribers and pull the same exact reports, they are blank ...
Hi Experts , last week we had deployed on IVR application two xml file has been modifed and updated , it was working fine for 1 hour after that all appliaction are impacted . there was call drop on the VRU node in ICM , there was no call hit on...
I've recently set up a Smart Account for our UC upgrade to 12.5 and new Cisco EA/Flex agreement, What I'm noticing within our Smart Account is that there are both the EA licenses and old licenses. Is it possible to remove the old licenses and just see the...