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Walkthrough Wednesdays

In the Cisco Unity 4.x, when VMO is used on the client machines, messages do not appear with the voice mail icon, and the Media Master Control Bar is also not displayed


Core Issue

After ViewMail for Outlook (VMO) is installed, the WAV file opens as a Cisco small player and not as Windows Media Player. In the Microsoft Outlook client, voice mail messages appear with the wrong icon. The VMO plugin appears installed in the Add/Remove Programs window. Also, under Tools > Options, it appears as listed in the list of plugins and is checked.

IF It does not resolve this issue, install or  reinstall the plugins with Antivirus disabled.


When the VMO software is reinstalled a second time, VMO can appear as an installed application in the Control Panel > Add Remove Programs window, but VMO does not appear as an option on the Outlook Tools and Help menus. The user is not able to use VMO until this problem is resolved.

In order to resolve this issue, complete the steps in Cisco Unity VMO is Installed, but not Published in Outlook and make sure the VMO is not listed in Help > About Outlook > Disabled Plugins.

Also, refer to Cisco Unity Troubleshooting Guide for more information about the Media Master Control Bar issues.