I have had to do this a few times recently, I put this together to remind me how to do it so I thought I would share.
A user attribute is changed in AD, for example a user moves site and requires a new Directory Number. After the change is made the UC administrator immediately runs LDAP synchronization. In some cases the delay caused by AD replication means the user is “not ready / provisioned” in AD and CUCM marks the user as Inactive. When a user is marked inactive, CUCM does not immediately remove them from the database so the account is essentially “suspended”*
*Any accounts marked inactive will be permanently deleted when the garbage collection process runs (every morning at 03:15). This results in an EM user potentially being without telephony services for 24 hours.
Convert the user from inactive to active using CLI “run sql…” command
Delete end user from CUCM
Synchronise LDAP on CUCM
User 411001 moves from Liverpool to Manchester and is assigned 422002. The UC administrator makes the relevant change to the AD user and runs an LDAP synchronisation on CUCM. When the administrator tries to associate the User with a User Device Profile they notice the User Status is set to inactive.
Step 1: Login in the CUCM publisher CLI.
Step 2: Confirm inactive status (status=2)
admin:run sql select userid, status from enduser where status = '2'
Step 3: Change status to active.
admin:run sql update enduser set status=1 where status = "2"
Step 4: Confirm active status (status=1)
admin:run sql select userid,status from enduser where userid = '411001'
Step 5: Login to CUCM and go to User Management > End User
Step 6: Find the newly activated user, e.g. 411001 and convert to a local user.
Step 7: Once converted to a local user you can delete the user.
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