When everything seems focused on numbers – dollar signs, production output, development timelines – some organizations focus even more tightly on digits. It’s a logical reaction, but a risky one if it’s at the expense (so to speak) of human aspects like employee engagement.
Employees are consistent when asked what contributes most to their satisfaction, according to research from BlessingWhite: Among eight options, nearly 50% put their top two choices as “more opportunities to do what I do best” and “career development opportunities and training.” The lower their engagement level, the higher they rank “greater clarity about what the organization needs me to do,” which supports related findings, including:
Trust in executives appears to have more than twice the impact on engagement than trust in immediate managers.
Executives have to demonstrate consistency in words and actions, communicate often in depth, and align business practices and behaviors throughout the organization.
Employee engagement levels typically fall when people feel they’re not getting what they value, namely opportunity and information. The impact of lower engagement shows up in what people contribute. BlessingWhite sums it up as “the engaged stay for what they can give, the disengaged stay for what they can get.”
Benefits of High Engagement A recent Gallup report on employee engagement states “employee engagement strongly relates to key organizational outcomes in any economic climate. And even during difficult economic times, employee engagement is an important competitive differentiator for organizations.”
Moral of the story? Don’t turn too sharply toward watching numbers and lose sight of the people. As I see it, employee engagement has two primary dimensions:
Social: Trusted connections with executives, managers, and peers
Logical: Access to the tools and information necessary to do their jobs, collaborate with others, and develop skills
Here’s where humans and numbers come together. Gallup measured the impact of employee engagement in a study that included about 1.4 million employees across geographies and industries. Business units that ranked in the top 25% of their organizations for employee engagement showed:
22% higher profitability
21% higher productivity
10% higher customer metrics
37% lower absenteeism
48% fewer safety incidents
41% fewer quality incidents (defects)
Those aren’t trivial numbers. Who wouldn’t want to improve their team’s profitability and productivity? Improve customer satisfaction?
Improve Employee Engagement with Collaboration As the work environment becomes more mobile and dispersed, it’s challenging to keep employees fully engaged. So what can you do? The following use cases provide examples of how collaboration technology can play a part.
Support Teleworkers and Branch Offices: Help employees maintain work/life balance by providing flexible working options and improving workforce recruitment, retention and satisfaction. Allow remote and branch offices to stay closely connected to the main office with access to all the resources, applications, and files they would have in the main office, plus instant visual collaboration, whether for team, 1:1, or customer meetings.
Deliver Online Events and Training:Two key benefits of online events and coursework are clarity and opportunity. Moving online for live and on-demand events, meetings, and training provides all employees with access to the same information, where and when they need it. Allow employees to earn and maintain professional certifications via on-demand and live training. Companies using video for training increased employee productivity by 4% and reduced voluntary turnover by an average of 7.7% over 12 months, according to Aberdeen.
Incorporate Video into Meetings: Build trust and understanding across time zones within cross functional and diverse teams through rich and frequent video communications. According to research from the Economist Intelligence Unit, 53% of business leaders strongly agree that video enables richer, more productive relationships with colleagues, clients and suppliers.
Employee engagement is about more than making people feel good about their jobs and pay attention in meetings. And employee engagement is even more vital as economic stress levels increase. The more connected employees feel, the easier it is for them to support your organization’s objectives.
Explore the Collaboration Use Case Tool to learn different ways collaboration technology can help you meet business imperatives. Find benefits, statistics, case studies, research, and products.
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