Cisco Jabber for iPhone provides users with VoIP calling, visual voicemail, and access to the corporate directory from an iOS device. You can place and receive VOIP calls from your corporate phone number through Cisco Unified Communications Manager (CUCM) using your iPhone. Cisco Jabber for iPhone runs in the background and is connected to the network. This document covers the Installation, Configuration procedures for Cisco Jabber 8.6 on CUCM for iPhones.
Cisco Jabber 8.6 Requirements
Highlighting the requirements for Cisco Jabber 8.6, make sure you meet the requirements before you attempt for the configuration.
Apple iOS 5.0 or later running on an Apple iPhone 3GS, 4, or 4S, Apple iPod touch third or fourth generation, or Apple iPad (1 or 2) is required for Cisco Jabber 8.6.
Cisco Unified Communications Manager 7.1.5, 8.0.3, 8.5, and 8.6.2 starting with 8.6(2.21008-1)
Cisco Unity Connection Release 7.x, 8.0, or 8.5
For the Cisco AnyConnect VPN solution, the following are required: Cisco Adaptive Security Appliance Release 126.96.36.199, 188.8.131.52, and 8.4.
Requirements for Users and Devices: iPhone model 3GS, 4 and 4S, iPod Touch 3rd or 4th Generation (3rd Generation requires an external microphone for calls), iPad, iPad 2
Procedure -------------------------------------------------------------------------------- Step 1 Download the device COP file.
Step 2 Place the COP file on an FTP or SFTP server that is accessible from your Unified CM servers.
Step 3 Install this COP file on the Publisher server in your Unified CM cluster:
a.From the Navigation list box in the top-right corner of the Unified CM Administration portal,
choose Cisco Unified OS Administration and select Go. b.Select Software Upgrades > Install/Upgrade. c.Specify the location of the COP file and provide the required information. For more information, see the online help.
d.Select Next. e.Select the device COP file. f.Select Next. g.Follow the instructions on the screen. h.Select Next. Wait for the process to be completed. This process may take some time.
i.Reboot Unified CM at a time of low usage. j.Restart the Cisco Tomcat service on the Unified CM server. This step is required for the device icon to display properly on the device list page in Unified CM.
This step clears the Tomcat image cache.
k.Enter the following command from the CLI: utils service restart Cisco Tomcat
l.Let the system fully return to service. Note To avoid interruptions in service, make sure each server has returned to active service before you
perform this procedure on another server.
Step 4 Install the COP file on each Subscriber server in the cluster. Use the same process you used
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