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IPMA with Shared Line Support

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Cisco IPMA Shared line support:

Prerequisites:

  • IPMA Service, CTI Manager and Tomcat should be running in CUCM
  • These are the phones supported for IPMA :

Cisco 7937 Cisco 7940 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7960 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975 Cisco 7985 Cisco IP Communicator Cisco 7906 Cisco 7911 Cisco 7931 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975

  • Configuration Procedure:
  • 1. Configure the phones and associate them to the end users:
  • The manager IP Phone should have on its primary extension the same number as the secondary line in the assistant’s phone.
  • Add the appropriate phone button template (Manager and Assistant)
  • Please note that Manager will use “Standard Shared Mode Manager”

  • 2. Under System > Service Parameters > Choose the Server and the Cisco IP Manager Service and enter the parameter for the server and the clusterwide parameters.

**You must restart CTI Manager after this configuration.

josandi@cisco.com_20130903_111828.png

  • 2- Configure Manager and Assistant End Users:
  • 1. Go to the Manager end user and in related links select Manager Config > uncheck Auto config > select the device name which was configured in step 1.1 > select the assistant and line then hit “Save”:

    josandi@cisco.com_20130903_113911.png


  • 2. Go to the assistant and in the related links go to Assistant Config > uncheck Auto config > select the device name which was configured in step 1.1 > Primary Line should be the one shared with the Manager and so on:

josandi@cisco.com_20130903_114216.png

  • 3. Restart CTI Manager and IPMA Service
  • 4. Enjoy IPMA with Shared Line Support!
Comments
milan.ninic
Beginner

Hi,

I cannot use Cisco 7931 as assistant's phone - I tried with both, SIP and SCCP protocols.

In the Assistant Console I cannot see Manager's status. In the My Manager tab I can see manager configured but cannot change any option (it's gray) and cannot see the Manager's status.

When I use some other model that works fine.

The manager's phone is Cisco 7945.

In the Cisco Unified Reporting > Unified CM Phone Feature List I can see that Cisco 7931 is supported with SIP protocol.

CUCM version is 9.1.1.

Do you maybe have some idea, how this can be resolved?

Thanks,

Milan

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