By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with Linear queuing)
second question, is there a way to show the agent status on the phone at all times?
Thrid, would it be possible to auto login the agents periodically (let's say every hour)
The problem I am trying to address is that users of IPPA don't know if their agent state is ready or not and I am looking for a way to show that on the phone. (or keep them permanently logged in)
I noticed I have about 50 users in the Unified messaging accounts status page that that have a problem with the setup. I found that each user with an issue is not integrated with LDAP Directory. When I attempt to manually do so, I get this use...
Phone is flashed with latest SIP firmware.XMLDefault.cnf.xml and SEP2C31246EFD99.cnf.xml are successfully read by the phone, The phone seems to get all the settings from the .xml, SIP configuration, Line settings, proxy address, etc.The problem ...
Hi Everyone, I am looking for a sample configuration on Cisco CUBE acting as SIP Proxy. Specifically "End to End Mode" with "Registrar Challenging the Register Request" Scenario as shown below. EDIT: Objective is to not store any username ...