By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with Linear queuing)
second question, is there a way to show the agent status on the phone at all times?
Thrid, would it be possible to auto login the agents periodically (let's say every hour)
The problem I am trying to address is that users of IPPA don't know if their agent state is ready or not and I am looking for a way to show that on the phone. (or keep them permanently logged in)
With the TAPI 12.5, we observed that the call states for the outbound calls are inconsistent where sometimes it shows Dialling or Ringing in the Call Control panel of the CallTouch application. So, we analysed the TSP logs and found incons...
Hi everyone, I have a Cisco 8861 that I just purchased and the company said it was a multiplatform firmware phone, but it looks like it isn't. I have a 3rd party PBX that i'm using. We have CUCM at work, so i was wondering if there was a way to update the...
We have two (2) ISR 4321 connected to the ISP via SIP, we are getting disconnect and the only way to fix the issue is to restart the Interface. We get the following issue.003116: *Aug 10 17:29:03.257: //34363/DFC86B29AAA7/SIP/Error/sipSPI...