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Jabber and iPhone not active

Phil Bradley
Level 4
Level 4
‎09-03-2020 12:17 PM

Hello. I have an iPhone 11 with jabber through expressway and noticed that after some time my jabber app becomes inactive. I notice this because I don't get notified on my iphone for new calls. I can click on the jabber app and it appears to make it active again and then it works for some time after. I have the client set to never sign out and show away after 15 minutes. My UC environment is on 12.x. Are there any setting in CUCM or expressway that would cause this behaviour? 

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Phil Bradley
Level 4
Level 4
‎09-03-2020 07:55 PM
‎09-03-2020 07:55 PM

After some googling, it appears that I did not have the Cisco cloud onboarding setup. I will test and see if this resolves the issues.

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Phil Bradley
Level 4
Level 4
‎09-04-2020 03:28 PM
‎09-04-2020 03:28 PM

edit: My im&p server was getting blocked outbound by https inspector. I am now getting push message notifications.


I have the push calls working but the messages do not appear until I open the app up.

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