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Comments
engmouafy
Level 1
Level 1

Symptoms

After installing Cisco Jabber for windows, users noticed the the outlook presence either is not working or provided by Cisco Jabber not Skype for business

Diagnosis

Cisco Jabber edit the registry entries and overrides the Skype configurations so Microsoft Outlook tries to get the presence state from Jabber.

Even if you disabled the Click2X in the MSI file by setting Click2X=1 or "DISABLED" or installed Jabber using CMD:

msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 CLICK2X=DISABLED.

Cisco Bug CSCux82439

Solution

Set the CLICK2X to False not to DISABLED or 1 in the MSI file or use the command msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 CLICK2X=False

  • The users already have Jabber for windows
    • Uninstall Cisco Jabber.
    • Run Temp fix**.
    • Install Cisco Jabber either edited MSI or using cmd as mentioned above.              
  • The users do not have Cisco Jabber, will install Cisco Jabber either edited MSI or using cmd as mentioned above.

** attached - please edit it using any text editor to match your outlook version and  add .reg to the file name then run it ).

 

This also fixes Cisco bug CSCux82439

https://quickview.cloudapps.cisco.com/quickview/bug/CSCux82439

 

Comments
george.zhang
Level 1
Level 1

very helpful!

mauro.novi
Level 1
Level 1

Thank you so much!!!

Chester Rieman
Cisco Employee
Cisco Employee

With CLICK2X=False set, Cisco Jabber is no longer the default IMApp, however it leaves the default blank at this point.  To completely fix it,  update the registry with:

 

  • HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS
    • Set DEFAULTIMAPP to LYNC

 

  • HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > LYNC
    • Set the UPANDRUNNING RegDWord to 2

 

  • HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > COMMUNICATOR
    • Set the UPANDRUNNING RegDWord to 0

 

  • HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > 16 > COMMON > IM
    • Set the TurnOffPresenceIntegration DWord to 0

 

  • HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > 16 > COMMON > PERSONALMENU
    • Set the Enabled DWord to 1

Restart Outlook and status should be correct.

maloyal
Level 1
Level 1

Hello, is there any update to make this work with MS Teams?

I've cobbled it together to make it work only when Jabber is NOT running.

The msi switch isn't working.

engmouafy
Level 1
Level 1

This configuration is to disable Jabber outlook integration.

 

If I am correct, you want to integrate MS Teams Presence with outlook and Jabber still overrides ?

maloyal
Level 1
Level 1

MS Teams presences works fine in Outlook until I install Jabber.

Tried installing Jabber with the MSI switch, no luck.

Have tried this regfix:

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"
@=""
[HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber]
"UpAndRunning"=dword:00000000


[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\IM]
"TurnOffPresenceIcon"=dword:00000000
"TurnOffPresenceIntegration"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\PersonaMenu]
"Enabled"=dword:00000001

And presence icons/info in Outlook work only when Jabber is NOT running.

Start jabber, then start OL...presence breaks.

engmouafy
Level 1
Level 1

Could you please paste the jabber-bootstrap.properties path C:\ProgramData\Cisco Systems\Cisco Jabber ?

 

I assume you did not disable the click2x while installing Jabber

maloyal
Level 1
Level 1

Initial troubleshooting was CLICK2X=Disabled. then read it was bug...thanks Cisco. Then did CLICK2X=False. Still doesn't work.

Here is my Bootstrap prop:

NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
EnableDPIAware: TRUE
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
STARTUP_AUTHENTICATION_REQUIRED: FALSE
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
UXModel: Modern

And my Click2x log

Attempting to retrieve active session ID
Found an active session ID amongst active sessions
Attempting to enable privilege to query user token
Token privilege acquired, about to query user token
WTSQueryUserToken succeeded
Found valid SID for logged on user
S-1-5-21-xxxxxxxxxxxxxxxxxxxxxxxxx
Deleting Legacy Keys
Failed to open AppID\{41C52555-91CF-4F4D-A9CB-04F3BF2B49AE} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open AppID\{41C52555-91CF-4F4D-A9CB-04F3BF2B49AE} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open AppID\ICUCExtensionProvider.DLL in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open AppID\ICUCExtensionProvider.DLL in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Contact in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Contact in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Contact.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Contact.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroup in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroup in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroup.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroup.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroups in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroups in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroups.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ContactGroups.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Contacts in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Contacts in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Contacts.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Contacts.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Conversation in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Conversation in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Conversation.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Conversation.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.EventListenerMana in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.EventListenerMana in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.EventListenerMa.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.EventListenerMa.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.IMAndPresence in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.IMAndPresence in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.IMAndPresence.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.IMAndPresence.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Log in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Log in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Log.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Log.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Phone in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Phone in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.Phone.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.Phone.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.PresenceState in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.PresenceState in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.PresenceState.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.PresenceState.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ProviderManagemen in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ProviderManagemen in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.ProviderManagem.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.ProviderManagem.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.RecentCallHistory in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.RecentCallHistory in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open ICUCExtensionProvider.RecentCallHisto.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open ICUCExtensionProvider.RecentCallHisto.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{0389FBBA-6E36-4F5D-9B9D-C702E3807B7F} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{0389FBBA-6E36-4F5D-9B9D-C702E3807B7F} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{0B1024B4-72D1-4BB1-BB9A-FFE122345D1A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{0B1024B4-72D1-4BB1-BB9A-FFE122345D1A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{1CE8C877-FDC3-40BA-AAA2-9EFA875BACD1} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{1CE8C877-FDC3-40BA-AAA2-9EFA875BACD1} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{227BBF36-4F34-4E34-84B8-F9F66F84E1EF} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{227BBF36-4F34-4E34-84B8-F9F66F84E1EF} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{268D867E-BAB0-4D08-8555-0C279B372757} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{268D867E-BAB0-4D08-8555-0C279B372757} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{29EB2E1F-C77E-4A3D-A2B9-954393082E35} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{29EB2E1F-C77E-4A3D-A2B9-954393082E35} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{4AD75AC6-F0B9-40E1-B886-8ADB6BB97328} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{4AD75AC6-F0B9-40E1-B886-8ADB6BB97328} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{61B881E4-4AB4-45F6-A9A7-40AD064C1212} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{61B881E4-4AB4-45F6-A9A7-40AD064C1212} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{6616B9CC-12A7-48DC-AF28-BE7BD79CD579} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{6616B9CC-12A7-48DC-AF28-BE7BD79CD579} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{885DDD1C-CD59-4EC3-A470-D766C5765AC7} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{885DDD1C-CD59-4EC3-A470-D766C5765AC7} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{A0301EF2-B63D-4620-AFB1-161AD3271070} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{A0301EF2-B63D-4620-AFB1-161AD3271070} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{D7EC3ED3-BD58-4D67-8111-7FC1385F00D7} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{D7EC3ED3-BD58-4D67-8111-7FC1385F00D7} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{E7F27F09-3F9A-4FE9-AA4C-CD2CBD50C3E0} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{E7F27F09-3F9A-4FE9-AA4C-CD2CBD50C3E0} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{EEC5CE10-45CD-4BFD-86E4-5A2F6ACE7E0A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{EEC5CE10-45CD-4BFD-86E4-5A2F6ACE7E0A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{FDCBE325-6701-4E92-BCF5-FCAC8D480638} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{FDCBE325-6701-4E92-BCF5-FCAC8D480638} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open Interface\{29D646D7-F42C-4260-B277-61CC75F10848} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open Interface\{29D646D7-F42C-4260-B277-61CC75F10848} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open Interface\{4D113314-4E67-4007-BD23-04EB76C64031} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open Interface\{4D113314-4E67-4007-BD23-04EB76C64031} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open Interface\{4F16EBB3-6222-4461-A53F-9490E526048A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open Interface\{4F16EBB3-6222-4461-A53F-9490E526048A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open Interface\{DD6227FC-3F9E-410F-8FE5-C2793EB03D27} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open Interface\{DD6227FC-3F9E-410F-8FE5-C2793EB03D27} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open TypeLib\{F4383303-C29F-4449-A1AF-54C1AE2725D1} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open TypeLib\{F4383303-C29F-4449-A1AF-54C1AE2725D1} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupImpl.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupImpl.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupsImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupsImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupsImp.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactGroupsImp.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.PresenceStateImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.PresenceStateImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.PresenceStateImp.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.PresenceStateImp.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactImpl.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactImpl.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactsImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactsImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ContactsImpl.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ContactsImpl.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ConversationImpl in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ConversationImpl in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.ConversationImpl.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.ConversationImpl.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.CUCExtensionProvid in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.CUCExtensionProvid in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCExtensionProvider.CUCExtensionProv.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCExtensionProvider.CUCExtensionProv.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{0BB8FC9E-794C-4E13-B84A-AA7A28B9B87A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{0BB8FC9E-794C-4E13-B84A-AA7A28B9B87A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{A4A3B99C-9BC6-4D15-A402-26EFEC43CB2E} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{A4A3B99C-9BC6-4D15-A402-26EFEC43CB2E} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{17D7D252-A34E-498B-B15C-72A44E27F34B} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{17D7D252-A34E-498B-B15C-72A44E27F34B} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{569EC51C-02A6-4BE6-B712-F1F84111F43C} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{569EC51C-02A6-4BE6-B712-F1F84111F43C} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{A4138D71-D650-4576-A3BD-4A851188A315} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{A4138D71-D650-4576-A3BD-4A851188A315} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{0599DD09-7857-4348-B8A9-908F95CCFDF9} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{0599DD09-7857-4348-B8A9-908F95CCFDF9} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{156A7CCD-C3E0-48B5-A8C3-60A68DA8D22A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{156A7CCD-C3E0-48B5-A8C3-60A68DA8D22A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{9B9C9713-50C3-4722-8298-0CD525EA503E} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{9B9C9713-50C3-4722-8298-0CD525EA503E} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionConversationEv in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionConversationEv in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionConversation.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionConversation.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionUserUtility in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionUserUtility in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionUserUtility.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionUserUtility.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerExtensionBroke in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerExtensionBroke in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerExtensionBro.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerExtensionBro.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerService in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerService in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerService.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerService.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerServices in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerServices in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerServices.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerServices.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionProviderManage in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionProviderManage in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionProviderMana.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionProviderMana.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionIMAndPresenceE in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionIMAndPresenceE in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionIMAndPresenc.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionIMAndPresenc.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionEventManager in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionEventManager in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCExtensionEventManager.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCExtensionEventManager.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContact in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContact in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContact.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContact.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerAdvanced in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerAdvanced in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerAdvanced.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerAdvanced.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerClassFactory in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerClassFactory in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerClassFactory.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerClassFactory.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContacts in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContacts in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContacts.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContacts.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContactResolut in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContactResolut in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContactResol.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerContactResol.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerWindow in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerWindow in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerWindow.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerWindow.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroup in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroup in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroup.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroup.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroups in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroups in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroups.1 in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CUCMessenger.CUCMessengerGroups.1 in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{693CAA5D-F422-4B9D-929A-AB858C14B9F1} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{693CAA5D-F422-4B9D-929A-AB858C14B9F1} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{55E8EC00-F52C-4F27-9A19-F4E92C650933} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{55E8EC00-F52C-4F27-9A19-F4E92C650933} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{941D10A6-5B60-48B6-9E37-3D1EF34E53E1} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{941D10A6-5B60-48B6-9E37-3D1EF34E53E1} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{EBAE0BE8-5206-4EE2-B3C4-79F5F7870064} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{EBAE0BE8-5206-4EE2-B3C4-79F5F7870064} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{67D4EF51-09AD-4474-B37E-0AE1D269E4ED} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{67D4EF51-09AD-4474-B37E-0AE1D269E4ED} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{1E03CD3F-E25A-4B69-83D0-2F063B365FBA} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{1E03CD3F-E25A-4B69-83D0-2F063B365FBA} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{AF21D94B-5D8E-4522-8067-624AF1572411} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{AF21D94B-5D8E-4522-8067-624AF1572411} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{7D12ADDA-EAA9-4251-A1CC-000969D5826A} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{7D12ADDA-EAA9-4251-A1CC-000969D5826A} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{5AE3BCDD-DD8A-416C-AAF3-AFE008E416E8} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{5AE3BCDD-DD8A-416C-AAF3-AFE008E416E8} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{83CE44B6-A512-4199-9766-38357A9108E8} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{83CE44B6-A512-4199-9766-38357A9108E8} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{AD11F859-AF47-41D9-ACB2-B477FD89DED0} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{AD11F859-AF47-41D9-ACB2-B477FD89DED0} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{22195258-C0D6-4C0C-B049-BCC6DACA6A6F} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{22195258-C0D6-4C0C-B049-BCC6DACA6A6F} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{074D4B8A-A4EA-46E5-BEC9-EC879BB05728} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{074D4B8A-A4EA-46E5-BEC9-EC879BB05728} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{E7D6B85F-4B92-43B1-9897-DF879FA8DEED} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{E7D6B85F-4B92-43B1-9897-DF879FA8DEED} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{3230D760-31E7-4C0D-AE5B-5DCA6CE98457} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{3230D760-31E7-4C0D-AE5B-5DCA6CE98457} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{59C42D55-0E72-4979-82F8-60A365BDAA7F} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{59C42D55-0E72-4979-82F8-60A365BDAA7F} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{A9F47C06-AECA-4D05-A0E3-E778923C7921} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{A9F47C06-AECA-4D05-A0E3-E778923C7921} in 80000000 use64BitRegistry: 1 Registry Error 2
Failed to open CLSID\{E7479A0D-BB19-44A5-968F-6F41D93EE0BC} in 80000000 use64BitRegistry: 0 Registry Error 2
Failed to open CLSID\{E7479A0D-BB19-44A5-968F-6F41D93EE0BC} in 80000000 use64BitRegistry: 1 Registry Error 2
Deleting IMProvider Keys
No Office application currently installed or Click2X disabled.
engmouafy
Level 1
Level 1

Please uninstall Jabber and delete all files then reinstall it:

 

msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 CLICK2X=False

 

and try again

maloyal
Level 1
Level 1

Ok so far so good...thanks!

We have the same issue with Teams.  We did remove the following lines in jabber-plugin-config.xml then restart your computer.  It works without reinstalling with the given parameters. 

 

<plugin><path>Plugins\Click2XPlugin\Click2XPlugin.xml</path></plugin>

<plugin><path>Plugins\Click2XPlugin\Click2XPlugin.xml</path></plugin>


In addition you can replace jabber-bootstrap.properties with the one from the installation click2x=false.

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