cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays

Jabber windows cannot make video call using user ID

66
Views
0
Helpful
0
Comments

Dear All

We have CUCM (8.6.2a) and CUP (8.5.4) for jabber for windows and Ipad.

Directory look up is UDS.

We can make a video call and IM chat to and from Ipad and windows jabber.

But we only can make video call by using DN and cannot make a call using user ID.

When we highlight the user but we cannot see the phone dial button to make video call.

Jabber for windows was associated with softphone and J4w version is 9.1.

Also cannot make video and chat within a same windows. Is this limitation or something wrong with configuration.

Which configuration setting need to check at CUCM and CUP?

Thanks in advance

Content for Community-Ad