Don’t miss your opportunity to get an in depth look at contact center technology by taking part in a host of educational activities focused on Cisco Customer Collaboration solutions at CiscoLive 2014 in San Francisco, CA from May 18 – 22.
What’s Happening for Customer Collaboration?
Experts from Cisco are hosting more than 25 contact center related sessions this year at CiscoLive ranging from product updates, to planning and design sessions, to deployment best practices.
New for the contact center track this year is a “Keynote-style” session led by Chris Botting, Global Customer Collaboration Executive and Senior Director of Product Management for Cisco Contact Center. The session, Cisco Customer Collaboration: Why it's the Right Choice for Your Contact Center (BRKCCT-0001), will include an update on the state of the contact center business at Cisco, a demonstration, and a case study from a customer who chose to go with Cisco.
Other sessions debuting this year include Cisco Customer Collaboration Architectural Vision (BRKCCT-1009),Hosted Collaboration Solution Contact Center Overview (BRKCCT-1002), and Designing, Deploying and Managing Packaged CCE (BRKCCT-2058). Finally we are adding a Customer Case Study session featuring Ingram Micro (CCSCCT-1300). And as an added bonus, Cisco Customer Collaboration T-shirts designed specifically for this year’s CiscoLive will be available at select sessions.
Don’t forget to come and see us in the Collaboration Booth in the Cisco Campus during the World of Solutions where we will be demonstrating the latest features of Unified Contact Center Enterprise and Unified Contact Center Express, as well as Cisco Remote Expert. In addition to seeing a demonstration, there will be a variety of experts on hand to answer your questions.
Register Today and Join Us
If you are joining us at CiscoLive this year, be sure to schedule your contact center sessions now so you don’t miss out. Many of these sessions have already reached more than 75 percent enrollment, with some nearing 100 percent capacity.
Following are links to contact center sessions at CiscoLive:
Product Management Team, Would it be possible to add a feature that would disable a Named User Account based on non-usage thresholds i.e. If a host only held 1 meeting per month in the last 3 months? Named User Accounts have an associated cost a...
I organized a meeting that occurs weekly for a project. I have been promotted and assigned to another project. This meeting will still need to continue without me. How do I transfer the organizer "powers" over to someone else? ...
Customer is using 802.1x authentication for ip phones on current CUCM Cluster (version 9.x). We will migrate the phones to a new CUCM cluster (version 12.x)What is the best approach to deal with 802.1x authentication
Has anyone experienced an issue with Jabber on the desktop not being able to leave a message on a Verizon cell phone? The Codec seems to change as soon at the mailbox picks up to G.711 however my Jabber stays at G.792a
Hi All,We are facing audio packet loss issue while making or receiving Jabber PSTN calls Via VPN .We are unable to properly hear the person on the other end .This is happening only for PSTN calls .At the moment we don't have option to check ca...