Amit Singh is a Customer Support Engineer at the Cisco Technical Assistance Center in Bangalore, India. He has six and a half years of experience in these areas of expertise: Wireless, Cisco Unified Communications Manager, Multiservices, Cisco Unity, and Cisco Unified Contact Center Express. Amit has been involved in various escalation requests from India, Singapore, and Australia. He is currently working as a technical lead for the Voice team in Bangalore, India. He is a Computer Science graduate.
The related Ask The Expert sessions are available here: https://supportforums.cisco.com/thread/2175778
Cisco Unified Communications Manager Version 9.0 Licensing
A: As far as licensing is concerned, there is no appreciable difference between UCS and MCS installation. The procedure explained will work just fine.
A: There is a scheduled sync between the CUCM/UC and the ELM. However, after installation of a new license, Cisco recommends that you click the "synchronize now" tab in order for the licenses to take effect immediately.
A:There is no way to change the time or to stop the automatic synchronization. If you do not want a particular server to participate in the licensing, you can remove the product instance for that server from ELM.
A: The Cisco Jabber UC client is supported with any License above Cisco Enhanced UCL. However, Enhanced UCL provides you with the option of only CTI controller Jabber desktop client. Anything above Enhanced UCL provides full blown functionality.
A: Yes, it does.
A: In CUCM 9.x, User Based Licenses are used, compared to the previous version of CUCM where it used Device License Units based on phone models, etc.
A: You can download this from this link:
Q: Do I need to download and install on the CUCM server?
A: No, UCT needs to be installed on a Laptop/Desktop. UCTZIP-Ver1.0.zip contains the "UCTapplication.jar".
A: ELM would be a separate standalone server, as UCT is a separate software.
ELM would be a separate standalone/Co-Resident server. ELM Concept is introduced in 9.0 and above.
UCT is a separate software used to calculate your DLU's to 9.x License usage and used with Pre-9.x Unified Communications Products.
UCT doesn't do any actual conversion of Licenses.
A: It is a tool you can download on your PC or MAC, and it needs to communicate with your CUCM cluster to get the existing license information.
A: UCT can be run on a PC or MAC. You need to download it from:
Q: Is it possible to have one ELM PC for more than one CallManager 9.x cluster?
A: Enterprise License Manager is a server which you can run as a standalone server or a co-host with your CUCM or UC.
Q: Is there a CUWL premium license in Release 9?
A: CUWL premium license was present only unto CUCM 9.0.
From CUCM 9.1 onwards, we only have CUWL Professional and standard.
However, since these changes were implemented in 9.1, 9.0 still operates with the old licensing with CUWL Premium. Many of the devices that used to require CUWL Premium now only require UCL Enhanced
A: You need one enhanced UCL for a 9971 phone. This provides:
1) User Profile
2) Device enhanced Voice/Video
3) IM and Presence
4) Jabber Desktop
A: There is no limitation.
A: CallManager will run for 60 days. You need to get the ELM up in that grace time period.
A: No. At the moment, it is a standalone server. You can have it as a separate stand along server, or you can co-host with one of your CUCM servers. During the installation, you will receive an option to choose.
A: You can have it as a separate stand along server, or you can co-host with one of your CUCM servers.
During the installation, If you choose the option to install "Call Manager", ELM gets installed as a Co-Resident ELM.
If you choose the option of ELM install, then Standalone ELM will be installed.
A: It is up to the customer. You will still have the option open for manual fulfillment.
A: During the 9.x upgrade, all the unused DLU's will be taken into account. Only during the upgrade, this calculation is being done.
You can then define your UCL/CUWL requirement , while generating the " License Migration Request".
A: It comes as a part of CUCM 9.x Media. During installation you can choose if you want it to be CUCM and ELM, or only ELM.
A: You can use them for personal systems too. You would need Advanced UCL.
A: Application Username/Password.
A: CUCM 9.x signifies a complete migration to UCL. ELM has the functionality to do the conversion for you.
A: Yes, but you will have a 60 day grace period to get the ELM up and working.
A: Currently, we are not able to give you a definitive timeline for the same. The best I am allowed to say is very soon.
A: It will be based on DLUs. You need to upload all the licenses before you perform the upgrade in your pre 9.x server which you are planning to upgrade to 9.x+.
A: If the end user wants Jabber on his IPad you need an Advanced UCL as Jabber on IPad. This means that the client would need to run in Soft Phone mode. This would also allow for the client's deskphone. If the end user wants Jabber only in CTI controlled mode, then Enhanced UCL would do.
A: You need to install all the licenses in your Pre 9.x cluster, upgrade to 9.x+ and then add that instance to the ELM and use the migration tool on ELM to convert your DLU based licenses to User Based Licenses.
A: Yes, you can run a single ELM server and use it for multiple CUCM 9.x clusters.
A: CUCM 9.x supports both UCL and CUWL.
A: Yes, there is a Backup option for ELM.
A: You can have CUWL licenses with Messaging Add on.
A: This feature is supported all the way from the Basic UCL.
A: The procedure would still be valid. However, you might have to re-host the licenses once you are in the new Hardware.
A: You can make the modification to your license requirement, only while generating the License Migration Request. Once you have unused CUWL licenses, they will be borrowed by CUCM as UCL Enhanced.
A: No, but you will have a 60 day grace period to fix any issues in accessing ELM.
A: Not at the moment.
A: For ELM to work you should not need any special licenses.
A: We do not have a limitation right now.
A: You should be able to do the same from ELM.
You need to got to "Product Instance" Section and click on the Product instance. There is a "License Usage" Tab.
A: No, in 9.x we can't use DLU's. You will need to work with your Cisco Accounts team to get these Licenses replaced.
If you have a Virtual environment (Avoids H/w Server), install the Pre 9.x CUCM --- > Install the Pre 9.x Licenses --- > Upgrade this VM to 9.x --- > Add to ELM and generate "License Migration Request" --> Install the Obtained License and you will have additional Licenses.
A: There are no plans at the moment, but you will continue to receive updates on the changes that will be made in the future.
A: A one time connection is enough as long as you do not need to get more licenses.
A: Could you kindly clarify the question a bit more? From my understanding of the question, the solution is to install ELM as a standalone server in your system.
A: In earlier versions such as 3.9x, there was an option to assign capabilities for the Presence. However, that option is missing now. Additionally, we cannot add a product instance of Presence to the ELM. One of the reasons is Presence picks up the license from CUCM, and CUCM is already talking to the ELM. Depending on the license type, for example basic or enhanced, you can always have a user profile with IM and Presence. If you navigate to the enduser page you can find an option to assign Presence capabilities. You need to check that option. This is how your Presence user will be provisioned, and it will start using a basic, advanced or enhanced license which will have the capability of getting Presence.
A: The main benefits of using ELM are the following:
A : There are only CUWL Standard and CUWL Professional now.
CUWL Premium is gone.
However, since these changes were implemented in 9.1, 9.0 still operates with the old licensing with CUWL Premium.
Since many of the devices that used to require CUWL Premium now only require UCL Enhanced
In 9.1, everything should be straightened out.
A: Not right now. ELM is a framework and it depends on the IPCCx or SRST/CUBE product teams to integrate or not.
A: In a high availability situation the Primary is the one that is connecting and reporting to the ELM.
If the Primary goes down, the secondary continues to function but will report that it is not able to connect to the ELM. You have 60 days to bring the Primary back up. After 60 days we turn functionality off.
Using the " License Management Change User" command, you can Modify the Name/Password of the existing user.
admin:license management list users
App user: ssiddiqi
App user: amit
"License Management Change" gives you 2 options :
admin:license management change user
license management change user name
license management change user password
If you want to Modify an existing ELM Admin username:
admin:license management change user name
The username: amit
User Password: *****
The new username: amitsingh
The user name is changed.
If you want to change the password of an existing ELM Admin Username:
admin:license management change user password
Getting the userinput
ctrl-c: To quit the input.
Please enter the data specific Product Server:
User name:: amitsingh
Entter the new password:: *********
Reenter the new password:: *********
Password for amitsingh changed successfully.