You cannot upgrade directly from one Edition of Cisco Unified Attendant Console to another: a full re-installation and a new license are required.
If you upgrade the Cisco Unified Attendant Console server you also need to upgrade the Cisco Unified Attendant Console. If you do not, differences between the databases may cause inconsistent system performance.
IIS must be installed and activated before installing Cisco Unified Attendant Console.
If you have a Microsoft Windows network that uses DHCP, you must allocate a static IP address to the Cisco Unified Attendant Console server machine.
Access to the Cisco Unified Attendant Console server is not supported at any time via Remote Desktop (RDP), Terminal Services (TS) or any other session-based application. These applications can cause TAPI/TSP and Wave Driver instability. Only local or VNC connection is supported.
Once a system is fully licensed you cannot apply temporary licenses for additional seats. You must wait for the order process to be fulfilled by Cisco before you can add additional seats to an already licensed server.
To license the evaluation software, do the following:-
Enter your User Name and Password and then click Log In.
In the navigation bar, click ACTIVATE PURCHASED SOFTWARE.
Select your Reseller, Customer and Customer Site.
Note:- If your reseller, customer or site are not available. choose the options to add them.
Enter the Registration Code and then click Submit.
Note:- To find your Registration Code, log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.
Enter at least one License Activation Code and then click Submit.
In the Licence Request Confirmation page, optionally enter an additional e-mail address and click Submit. If you want to change the License Activation Code you entered in Step 6 before proceeding,
Click Revise License Request. A registration (.RGF) file is e-mailed to you, and license request confirmation information is displayed in the web page.
Open the email and save the registration file to a location that can be browsed by the Cisco Unified Attendant Console server.
Log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.
In the License Management page, select Registration File.
Click Browse and then open the Registration File.
Click Submit to complete the registration.
Stop and then restart the services.
CUDAC/CUBAC/CUEAC seat license
The licensing appears to follow a concurrent connection model. Which suggests, that you only need one seat license in your scenario.
You must order a Cisco Unified Business Attendant Console license for each concurrent operator login. A maximum of six concurrent operator client logins are supported per Cisco Unified Business Attendant Console server. Example: If you need six attendant consoles logged into the server at the same time, you should order six licenses.
Ask Me Anything Forum
Architecture, Design, Deployment, and Troubleshooting on CCE Finesse
Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich journ...
Hii have deployed CWMS 250 users without HA in non split-Horizone DNS. but we have e problem. Site url goes down and meetings become field. until reboot IRP machines. recently i change deployment to split horizone internal users conncet directly to privat...
Hello, I have a Cisco spark board 70s that the display appears to not be working. I opened up the case and noticed the LED driver board was damaged (connector had melted). I replaced this board and damaged wires and connectors. The backl...
Customer has a step in a UCCX script that retrieves an XML document from an HTTP server. We have this set up for https on port 11112. This worked in version 11.5 just fine. After the upgrade, this does not work. We can get it via u...
Hi Guys, I am in need of preparing the DR document for my infrastructure. Is any one have sample document which i can refer to prepare? Like when any of DC is down how do we restore the services and when the Specific VM of server in the cluster is do...